Entry-Level Customer Support Specialist

About Jobright.ai

Jobright.ai is an AI-driven job search platform aimed at transforming traditional job hunting from a solitary and time-consuming process into a fast, guided, and efficient experience. The platform emphasizes using artificial intelligence to enhance the job search journey, ensuring users find optimal job matches more rapidly.

Position Overview

We are seeking an Entry-Level Customer Support Specialist to provide dependable assistance to users through various communication channels such as chat and email. This role involves addressing product-related queries, managing support tickets, and collaborating with internal teams to improve both support protocols and product offerings.

Key Responsibilities

• Address user inquiries via chat, email, and support tickets with professionalism.
• Assist users through account setup, product features, and everyday workflows.
• Diagnose and resolve customer issues thoroughly and efficiently.
• Manage support cases from initial contact to satisfactory resolution.
• Escalate complex technical, billing, or account matters to specialized teams.
• Maintain and update internal documentation and customer-facing help resources.
• Spot recurring problems and relay constructive feedback to product teams to enhance offerings.

Candidate Qualifications

Must Have:

• Exceptional written and verbal communication abilities.
• Strong empathy and patient customer service orientation.
• Skill in prioritizing tasks and managing several requests simultaneously.
• High attention to detail and eagerness to adopt new software tools.
• Capability to operate independently within a remote work setup in Canada.

Preferred:

• Background in customer service, retail, hospitality, education, or operational roles.
• Familiarity with CRM systems, help desks, or ticketing software.
• Experience in supporting SaaS or technology solutions.
• Interest in artificial intelligence, job search technologies, and consumer tech products.

Benefits & Opportunities

• Work directly with live AI agents impacting real users.
• Take ownership with significant influence on the product and processes.
• Engage at the convergence of AI, agent technology, and product design.
• Shape innovative AI-powered job search experiences for users.