Enterprise Support Specialist

About Genesis

Genesis is dedicated to advancing a sustainable energy future for Aotearoa New Zealand. We aim to innovate with cutting-edge technology and bold ideas, contributing to a smarter, more efficient energy landscape. Each role at Genesis plays a pivotal part in shaping tomorrow's possibilities through everyday excellence and forward-thinking approaches.

Role Overview

We have two openings for Enterprise Support Specialists based in Auckland or Hamilton—one permanent and one fixed-term for 12 months. These roles offer a unique chance to expand your expertise in commercial, customer, and operational aspects by assisting some of Genesis’ largest business clients. You'll engage closely with teams across Sales, Pricing, Metering, Market, Switching, and Customer Management, gaining comprehensive exposure to enterprise operations while nurturing key relationships and skill development to support your career progression.

Key Responsibilities

• Design customized pricing and repricing proposals aligned with customer retention and acquisition goals.
• Provide daily support to Enterprise customers by managing inquiries, account modifications, and portfolio updates via various channels.
• Manage and coordinate customer transfers, collaborating across departments to ensure a smooth customer experience.
• Assist with invoicing and account management tasks, troubleshooting issues and guaranteeing billing accuracy.
• Partner with internal teams such as Sales, Pricing, Metering, Market, Switching, and Customer Management, while identifying process and system improvements.

Candidate Profile

We seek candidates who thrive in dynamic work settings, are committed to delivering excellent customer service, and adopt a proactive, solution-oriented mindset.

Preferred Qualifications and Skills

• Relevant experience in customer service, account or billing administration, or contract management.
• Meticulous attention to detail combined with the ability to juggle multiple priorities effectively.
• Strong verbal and written communication skills with confidence in stakeholder engagement.
• A team-oriented attitude and readiness to support collective success.
• Adaptable, resilient, and eager to learn, with a commitment to continuous improvement.
• Proficient in computer use and comfortable operating multiple software systems.

Benefits and Work Culture

• Access to Southern Cross medical insurance along with life, trauma, and income protection coverage.
• Discounts on electricity and gas, plus an additional 20 Power Shout hours annually.
• KiwiSaver contributions matched up to 4%, or 3% if opting for the GenSaver allowance.
• Flexible working arrangements and leave options to balance work and personal life.
• Annual wellbeing allowance, and access to Best Doctors online service for employees and their families.
• Opportunities for career growth within a supportive learning environment.

Genesis prides itself on maintaining a strong, inclusive, and safe work culture that values authenticity and wellbeing. We actively foster diversity, equity, and inclusion to cultivate an innovative and welcoming workplace where varied backgrounds and perspectives thrive.

Commitment to Accessibility

Genesis is committed to a fair and accessible hiring process. Candidates requiring accommodations or adjustments are encouraged to reach out to ensure full participation throughout recruitment.

Join Us

This is your opportunity to be part of a passionate team driving meaningful change in New Zealand’s energy future. Bring your skills, your drive, and your unique perspective to Genesis and help power tomorrow.