Descrizione del lavoro

Role Overview

We are seeking a Director of Player Development based in Canada to lead and enhance player engagement within a rapidly expanding digital entertainment and gaming company. This full-time, remote leadership position involves guiding high-value customer programs, boosting revenue growth, and fostering lasting player loyalty through innovative strategies and team management.

Key Responsibilities

Direct player development activities for online sportsbook and iCasino products, focusing on VIP player acquisition, retention, profitability, reinvestment, and market growth.
Manage and mentor regional VIP Managers to meet revenue and engagement targets.
Set strategic goals for VIP programs, including customer growth, sales results, market share, and profitability.
Analyze performance metrics to generate detailed reports and strategic recommendations for senior leaders.
Enhance operational procedures, ensure compliance, and improve team workflows for higher efficiency and service quality.
Keep track of competitors and market trends to discover new opportunities for player acquisition and expansion of wallet share.
Maintain expertise on digital gaming products, technology updates, payment methods, and player-facing features.
Support VIP acquisition strategy development and build a strong pipeline of prospective high-value customers.
Oversee customer lifecycle management including onboarding, loyalty initiatives, reactivation efforts, and ongoing relationship care.
Collaborate with Risk, Responsible Gaming, Payments, AML, and Trading teams to inform and support sound business decisions.
Plan and execute premium player events ensuring exceptional experiences for top-tier customers.
Contribute to policy development, new initiatives, and incentive program design within the department.

Candidate Requirements

At least 5 years of experience in gaming industries, including online gaming operations or traditional casinos.
Minimum of 3 years in management roles with proven success in leading teams and driving revenue.
At least 2 years’ direct experience in online gaming operations.
Background in gaming, customer service, luxury relationship management, concierge, telemarketing, or account management.
Strong leadership and team coaching skills.
Excellent communication and interpersonal abilities focused on professional customer interaction.
Advanced proficiency in Excel, reporting, and data management systems.
Ability to analyze player metrics, reports, and business data decisively.
Robust problem-solving skills and resilience under complex customer-related challenges.
Genuine enthusiasm for sports, casino gaming, or sports betting sectors.
Willingness and ability to travel across Canada and the US for customer and business engagements.
Capability to satisfy all licensing and regulatory standards relevant to the role.

Compensation and Benefits

Competitive yearly salary ranging from CAD 140,000 to CAD 160,000.
Flexible remote working arrangement supporting multiple market operations.
Opportunities for bonuses and incentives tied to performance.
A comprehensive benefits package promoting physical, financial, and emotional wellbeing.
Access to personalized support resources and tools for employees and their families.
Chance to lead strategic growth initiatives within an innovative digital entertainment environment.
Prospects for career advancement within a collaborative and forward-thinking organization.

Additional Information

This posting is managed by a partner company responsible for all candidate evaluation and follow-up processes. Applicants will be assessed through an AI-assisted matching system designed for an objective selection process. Final hiring decisions are made by the hiring company. Data submission acknowledges consent to personal data processing under GDPR and other relevant laws, with applicants retaining rights to data access and correction. AI tools may assist in evaluating applications but do not replace human judgment.

Director of Player Development