Digital Experience (XEC) Specialist
Kolkata, West Bengal, India · Tempo pieno
Sii il primo a candidarti
- Esperienza
- 6–10 anni
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 6 ore fa
- Modalità di lavoro
- In ufficio
- Istruzione
- Qualsiasi laureato
- Requisiti di ammissibilità
- Candidates holding any graduate degree are eligible to apply.
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
About Tata Consultancy Services
Tata Consultancy Services (TCS) is a global leader in IT and business solutions with a workforce exceeding 612,000 employees worldwide. Operating in 55 countries, TCS recorded a revenue of USD 29.08 billion in the 2023-24 fiscal year. The company offers extensive service lines including Cloud Infrastructure, Cognitive Business Operations, Cybersecurity, Consulting, Enterprise Solutions, Internet of Things / Digital Engineering, and Data & Analytics. Recognized as one of India's largest equal opportunity employers, TCS has over 100,000 female associates and is repeatedly honored as a leader in the 'India's Most Respected Companies' survey.
Role Overview
The position is for a Digital Experience (XEC) Specialist based in Kolkata, requiring 6 to 10 years of relevant experience. Candidates must hold any graduate degree.
Technical Expertise and Skills
- Proven hands-on experience deploying and managing SysTrack agents, telemetry, and analytics.
- Competency in implementing Cognix for workspace use cases.
- Experience in scoring device health, application performance, and user sentiment.
- Proficient in creating dashboards and interpreting analytics data.
- Skilled in automating workflows within SysTrack using scripts, triggers, and remediation processes.
- Adept at root cause analysis leveraging experience data.
- Familiarity with Windows and macOS End-User Computing (EUC) environments.
- Knowledge of Intune and SCCM ecosystems for integration and data correlation.
- Working experience with IT Service Management (ITSM) tools, preferably ServiceNow.
Process and Enterprise Skills
- Awareness of ITIL frameworks focusing on Incident, Problem, and Continual Service Improvement processes.
- Experience supporting enterprise transformation initiatives.
- Ability to translate complex technical insights into clear business outcomes.
Key Responsibilities
- Implement Digital Experience Platforms by deploying and configuring SysTrack and Cognix components.
- Onboard endpoints and validate their telemetry data collection.
- Launch value builders and apply agreed experience use cases.
- Develop and maintain performance dashboards encompassing device health, application experience, and user productivity and sentiment.
- Provide actionable insights to operations teams and senior leadership.
- Monitor baseline metrics compared to post-transformation improvements.
- Design and activate automation workflows within SysTrack to enable self-healing and proactive remediation.
- Aim to reduce incident volumes through effective automation strategies.
- Support Level 2 and Level 3 teams by offering experienced-based root cause analysis.
- Identify recurring experience degraders and contribute insights to Continual Service Improvement Programs and transformation roadmaps.
- Align experience metrics with established Service Level Agreements (SLAs) and Experience Level Agreements (XLAs).
- Support proof of value (POV), pilot projects, and hypercare phases.
- Document use cases, results, and Standard Operating Procedures (SOPs) clearly.