Customer Support Team Leader
Christchurch, Canterbury Region, New Zealand · Temporaneo
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- Esperienza
- Qualsiasi
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 10 ore fa
- Modalità di lavoro
- In ufficio
- Requisiti di ammissibilità
- Applicants must be New Zealand citizens, residents, or hold a valid visa confirming the right to work in New Zealand.
- Riprendere
- È necessario candidarsi
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Descrizione del lavoro
About the Role
We are seeking a capable Customer Support Team Leader to head a dedicated group of Customer Support Advisors within a busy contact center environment. Your leadership will foster high standards of customer service and ensure positive experiences for clients throughout New Zealand.
Key Responsibilities
- Oversee and mentor a team of Customer Support Advisors, promoting excellence in service.
- Analyze team performance metrics, call data, and service levels to identify opportunities for service enhancements.
- Handle complex customer complaints and support advisors in managing difficult situations.
- Participate in continuous improvement projects and broader initiatives across the contact center.
Candidate Profile
- Demonstrable experience in leading successful teams within contact centers or related sectors.
- Strong skills in coaching, performance management, and nurturing staff development.
- Confidence in managing challenging customer interactions and supporting team members during tough calls.
- A customer-centric mindset proficient in communication and relationship-building.
- Capability to utilize performance data effectively to enhance service delivery and operational efficiency.
What We Offer
- The chance to lead a dynamic, high-performing customer support team.
- A meaningful position with focus on positive impacts for both customers and the wider community.
- Opportunities to influence service improvements and contribute to organization-wide business efforts.
- A collaborative, supportive workplace culture encouraging development and teamwork.
- A multi-faceted leadership role combining people management, operational oversight, and process enhancement.
Additional Information
Applications are to be submitted through this advertisement. We will review submissions as they arrive and respond accordingly. For inquiries, contact Kate Manera at 027 258 0659 mentioning Job ID: 18176 for a confidential discussion.
Applicants must be New Zealand citizens, residents, or have secured valid work visa rights to apply. References will be requested at a later recruitment stage and should not be included in initial CVs.
Tribe is a collaborative group of specialist teams dedicated to understanding individual worlds and working together for shared goals.