Customer Support Executive

About the Company

Team Gladiators Co. is an expanding retail and distribution enterprise specializing in natural health and wellness products across India. We serve customers via retail outlets, telephone sales, and digital marketing methods, collaborating with Wellwith, a premium wellness brand centered around Himalayan sea buckthorn products.

Role Overview

This role involves working as a Customer Relationship Executive focused on achieving monthly sales revenue goals. The position requires managing customer interactions, utilizing CRM tools to track sales activities, processing orders, and following through on customer engagements to consistently meet or surpass assigned targets.

Key Responsibilities

• Manage both inbound and outbound calls to drive sales, respond to customer inquiries, and provide product information accurately.
• Maintain a high call volume, averaging at least 120 inbound/outbound calls daily, to meet monthly revenue objectives.
• Keep customer data, sales interactions, follow-ups, lead status, and order information up to date within the CRM system.
• Assist customers with order entries and coordinate internally for efficient processing and delivery monitoring.
• Conduct regular follow-ups post-sale for delivery updates, customer satisfaction assessment, and feedback collection.
• Engage previous leads and existing customers for re-targeting efforts to maximize conversion and repeat purchases.
• Identify opportunities for upselling and cross-selling by suggesting complementary products aligned with customer preferences and purchasing history.
• Consistently endeavor to achieve the monthly sales revenue targets set by the company.

Eligibility Criteria

• At least 18 years old, adhering to relevant labor laws.
• Holding an undergraduate or graduate degree in any field.
• Preferred experience of 12 months in tele-sales, customer relations, or sales support; familiarity with CRM tools is advantageous.
• Fresh candidates with strong communication and sales capabilities are welcome to apply.
• Fluency in Kannada, English, and Hindi is required.
• Must be target-driven and capable of handling customer communication and follow-ups professionally.

Work Details

• Location: Hyderabad, Begumpet, Prakash Nagar
• Work Mode: Onsite at office
• Working Days: Six days weekly
• Working Hours: 10 AM to 7 PM
• Monthly Salary: ₹18,000 net in hand

Why Join Us?

• Be part of a rapidly growing wellness startup.
• Engage in a dynamic, goal-oriented, and learning-centric workplace.
• Enhance sales, communication, and CRM skills.
• Potential for long-term advancement within the company.