Customer Success Specialist

Role overview

This part-time remote position is for a Customer Success Specialist who will help educational clients make effective use of TIG’s business intelligence platform and reach their intended goals.

What you will do

• Respond to customer questions and provide timely support when users run into basic issues.
• Walk clients through product features and practical usage tips so they can get the most value from the platform.
• Schedule and lead periodic check-in calls or virtual meetings with customers.
• Collect user feedback and track common questions, challenges, and patterns across client accounts.
• Work with internal teams to share customer insights and support improvements to the overall service experience.
• Help build and update knowledge-base materials and customer-facing guidance resources.

Qualifications

• Strong experience handling customer interactions, support conversations, and client satisfaction efforts.
• Clear written and verbal communication skills, with the ability to break down technical ideas in simple terms.
• Good analytical ability to review usage data, spot trends, and suggest useful improvements.
• Self-directed approach suited to remote work, with solid time management and the ability to juggle multiple client priorities.
• Comfort using web platforms, dashboards, or business intelligence tools; prior exposure to education or EdTech is an added advantage.
• Strong troubleshooting ability, attention to detail, and a proactive mindset centered on client needs.
• Associate’s or bachelor’s degree in a related area such as Education, Business, or Information Systems, or equivalent hands-on experience.

Additional information

This role is part-time and fully remote. No salary, start date, or application deadline was specified in the source information. No separate perks, openings count, or eligibility details were provided beyond the qualifications listed above.