- Esperienza
- 2+ anni
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 5 ore fa
- Modalità di lavoro
- Lavoro da casa
- Riprendere
- È necessario candidarsi
Descrizione del lavoro
About LegalSifter
LegalSifter, established in 2013 from Carnegie Mellon University and headquartered in Pittsburgh, PA, specializes in legal AI technology and service solutions. Its two main products serve over 1,500 organizations across 30 countries, facilitating efficient, affordable, and effective contract management. LegalSifter offers ReviewPro, an AI-driven contract review tool integrated with Microsoft Word, and Contract Logix, a Contract Lifecycle Management (CLM) platform designed to digitally manage contracts through drafting, negotiation, approval, execution, and lifecycle management.
Role Overview
The Customer Success Manager plays a vital role in onboarding new Contract Logix clients, primarily mid-market to enterprise-level companies generating $10 million to $10 billion in revenue. Responsibilities include designing tailored system configurations such as data models, workflows, templates, integrations, and reports to ensure seamless implementation. This role oversees a portfolio of both individually assigned and pooled customer accounts, focusing on driving customer adoption, ensuring quick realization of value, maintaining customer satisfaction, and supporting renewals and expansion jointly with Sales.
Key Responsibilities and Competencies
- Lead end-to-end customer onboarding planning and execution ensuring alignment with client workflows and goals.
- Manage multiple concurrent 90-day onboarding projects efficiently.
- Collaborate directly with legal operations leaders, general counsel, contract managers, and procurement teams to understand and support their workflows and challenges.
- Utilize data and CRM tools adeptly to track and improve customer engagement and pipeline status.
- Employ AI-driven tools and innovative workflows to automate tasks, enhance content creation, and improve communication quality.
- Cultivate strong teamwork by sharing knowledge, providing solutions, maintaining high-quality standards, and protecting team protocols.
- Serve as a proactive problem solver who champions a company-first attitude and fosters continuous process and outcome improvements.
Preferred and Additional Qualifications
- Minimum two years’ experience in Customer Success, Account Management, or Implementation within B2B SaaS environments, preferably in mid-market or enterprise contexts.
- Background in legal technology, CLM, healthcare, or supporting legal, procurement, or finance industries is highly desired.
- Understanding of contract workflows including authoring, negotiation, approvals, electronic signature, and repository management.
- Experience in recognizing growth opportunities and collaborating with Sales through closing stages.
- Knowledge in procurement, finance, or legal operations and contributions to scalable CS frameworks such as templates and content libraries are advantageous.
Compensation & Benefits
- Salary-based position with eligibility for a semi-annual bonus linked to company and team performance.
- Comprehensive health benefits including medical, dental, and vision plans.
- 401(k) retirement savings plan.
- Generous paid time off policies.
- Remote-first work environment complemented by occasional team gatherings.