Customer Solutions Specialist

Role Overview

This position sits within the Sales & Marketing function and acts as the main link between the company and its customers. The role is focused on keeping orders moving smoothly, resolving customer concerns promptly, and delivering a high standard of service. It also requires regular coordination with teams across Sales, Supply Chain, Quality, Finance, and Operations to support commercial goals, improve customer experience, and strengthen day-to-day efficiency.

Key Responsibilities

• Serve as the first point of contact for customer questions, complaints, and service issues, and work to close them out quickly and effectively.
• Coordinate support for new product development by aligning customer needs with internal execution plans.
• Handle export and import shipment activities, including required paperwork, logistics coordination, and letter of credit-related tasks.
• Prepare and circulate business reports, performance dashboards, and operational updates for leadership and other stakeholders.
• Work with local and global cross-functional partners to ensure shipments are planned on time and orders are executed successfully.
• Keep customer master data, supporting documents, business communications, and transaction records accurate and up to date.
• Contribute to or lead projects from kickoff to completion, share progress updates, and help ensure targets are achieved.

Required Background

• A bachelor’s degree in Business, Supply Chain, Life Sciences, Commerce, or a similar field is required; an advanced degree is an advantage.
• At least 7 years of experience in customer service, customer operations, supply chain, or order management within a B2B setting; experience in pharmaceuticals or life sciences is preferred.
• Solid understanding of order processing, customer support workflows, logistics coordination, and supply chain operations.
• Strong command of English, with clear written and spoken communication skills.
• Practical experience using SAP SD and Salesforce.com (SFDC).
• Advanced skills in Microsoft Excel and PowerPoint for reporting and presentations.
• Knowledge of international trade documentation, import and export procedures, and letter of credit requirements.

What You Can Expect

• An agile career environment with a dynamic way of working.
• An inclusive and ethical workplace culture.
• Performance-based compensation programs that acknowledge strong results.
• Opportunities to work with global cross-functional teams.
• Continuous learning and professional development opportunities.

About the Company

The organization is a global life sciences company with a large international footprint and teams across five continents. Its culture is built around collaboration, accountability, excellence, passion, and integrity. The company emphasizes diversity, welcomes different perspectives, and aims to create an inclusive workplace where ideas can help improve millions of lives.

Additional Information

Location: Gurgaon, Haryana, India. Reference ID: R77439.

Applicants interested in contributing to the development of medicines and therapies within a globally connected team are encouraged to consider this opportunity.