Customer Service Team Leader

Overview

Join Paddy Power as a Customer Service Team Leader in Chelmsford, where you'll be the friendly face welcoming customers in our retail betting shops. This role focuses on delivering excellent service, fostering a warm and inviting atmosphere, and promoting our online and retail offerings with enthusiasm for technology.

Key Responsibilities

• Provide exceptional customer engagement, building positive relationships and ensuring satisfaction.
• Assist customers placing bets using multiple channels such as betting terminals, phone services, and in-person transactions.
• Maintain high standards of shop presentation to create an attractive environment.
• Manage shop operations smoothly during the Shop Manager's absence.
• Adapt to changing situations while keeping customer focus at the forefront.
• Comply with social responsibility guidelines relevant to the betting industry.

What We Offer

• Competitive hourly salary starting at 13.25, with scheduled pay increases.
• Performance bonuses and promotional rewards including annual and quarterly prizes.
• Flexible working patterns suitable to your needs.
• Family leave options including adoptive, parental, and wedding leave.
• Participation in the Company Sharesave Scheme with discounts on Flutter shares.
• Life insurance coverage and pension scheme.
• Company sick pay and birthday leave.
• Employee assistance programme offering up to six free counselling sessions.
• Financial wellbeing platform access through NUDGE.
• Company social events and a Groupon discount scheme.
• Eyecare vouchers to support your health.

Our Values

We are guided by our core values: Customer First, Always; Change The Game; Win Together; Free To Be Me. These principles reflect what matters to our team and direct how we work and make decisions.

Inclusivity

We welcome applicants from diverse backgrounds and perspectives. If you require adjustments to support your application or role performance, please let us know. We believe attitude is paramount, and full training is provided, so previous experience in betting is not necessary.