Customer Service Representative

Overview

We are actively recruiting multiple candidates for roles in international BPOs focusing on Customer Service Voice Support and Collections Voice Process. These positions are based in Mumbai, Maharashtra, and require excellent communication skills and the ability to work in a dynamic shift-based environment.

Key Duties

• Address customer inquiries through chat channels.
• Resolve client issues with professionalism and adherence to company standards.
• Support customers with concerns related to their accounts.
• Maintain conformity with process protocols and quality benchmarks.
• Achieve designated productivity and performance objectives.

Candidate Requirements

• Strong written communication skills.
• At least six months to one year of experience in BPO settings preferred.
• Previous exposure to customer service or collections roles is advantageous.
• Willingness to work rotational shifts, including nights.
• Basic proficiency in computer operations and typing.
• Preference given to candidates who can join immediately.

Additional Details

• Location: Multiple offices in Mumbai.
• Work Schedule: Five days a week with two rotational weekly offs.
• Shifts: Rotational night shifts required.
• Compensation: Competitive salary offered, ranging between 22000 and 62000 INR per month.