Customer Service Representative - Road Logistics

About DACHSER

DACHSER is a global logistics leader managing over 83 million shipments annually across diverse sectors including fashion and critical medical supplies. Recognized among the world's premier logistics providers, DACHSER connects businesses worldwide with reliable services. Our strength lies in our people — your ideas drive progress, and you will join a dynamic team dedicated to transforming logistics.

Work Schedule & Compensation

The role operates Monday through Friday, from 9:00 AM to 6:00 PM. The salary is competitive, offering up to ,500 annually.

Role Purpose

This position aims to deliver outstanding service quality to both internal and external customers. Serving as a vital link between customers, sales, and operations, you will collaborate within a team environment to consistently uphold exceptional customer service standards.

Key Responsibilities

• Coordinate with various delivery and collection branches to streamline operations.
• Engage in proactive communication with customers to ensure satisfaction.
• Respond promptly and professionally to customer inquiries by phone and email, emphasizing first-contact resolution.
• Manage shipment processing, including organizing special deliveries and handling specific requests.
• Monitor domestic, import, and export shipments using tools such as Active Report, unloading reports, and stock verifications.
• Handle complaint management and provide performance reports addressing any service discrepancies.
• Manage customer complaints with professionalism and care.
• Increase revenue by upselling and capturing fees for value-added services.
• Foster a collaborative working relationship with colleagues across the organization.
• Perform validation of customs documentation and serve as liaison between the customs team and customers.

Required Skills and Experience

• Proficient in written and spoken English.
• Competent use of Microsoft Office applications.
• Experience or background in customer service is preferred.
• Prior experience in logistics or transportation sectors is advantageous.
• Strong organizational and interpersonal skills.
• Effective communication abilities.
• Capability to establish and maintain productive relationships.

Why Work With Us?

At DACHSER, you become part of a team that moves the world forward through logistics excellence. We value your input and energy, supporting your growth in a fast-paced environment committed to innovation and collaboration.