Customer Service Representative (Part-Time)

About Fresh Prep

Fresh Prep is a pioneering Canadian meal kit delivery company dedicated to sustainable food solutions, recognized as one of the fastest-growing firms and a certified B Corporation. The company is celebrated for its innovation and environmental commitment, achieving accolades such as BC's Top Employers 2025, placement on The Globe and Mail's Canada's Top Growing Companies list, and recognition among Deloitte’s Best Managed Companies. At Fresh Prep, a vibrant team of food enthusiasts, sustainability advocates, and tech experts work together to transform the food delivery landscape.

Role Overview

This part-time, onsite role based in Vancouver involves being the primary contact for customer needs across multiple channels including phone, email, text, and social media. The representative will be knowledgeable about Fresh Prep products, facilitate customer support requests, handle inquiries, and maintain ongoing customer relationships. Responsibilities also include operating customer service tools, collaborating with internal departments, managing front reception duties, maintaining stock in the employee canteen, and face-to-face customer interactions for order pickups and returns.

Key Responsibilities

• Act as the main liaison for all client inquiries and support needs, providing product education and expert assistance.
• Maintain communication with customers through email, phone, text, and various social media platforms.
• Utilize customer support software such as Aircall and Kustomer effectively.
• Coordinate with different departments to resolve specific customer concerns and gather necessary information.
• Follow up on recurring or ongoing customer issues to ensure resolution.
• Serve as the front desk representative and greet visitors at the facility.
• Manage inventory levels in the employee canteen, ensuring timely restocking and turnover.
• Engage in direct customer interactions during on-site visits for pickups or returns.

Candidate Profile

• A proactive self-starter who takes full ownership of assigned tasks and drives continual process improvements while meeting deadlines.
• Friendly and energetic personality capable of handling competing priorities without losing composure or helpfulness.
• Fluency in both English and French, with exceptional verbal and written communication skills in both languages.
• Adaptability to changing environments and ability to shift focus as needed.
• Previous customer service experience, ideally 1-2 years, including call center exposure, is preferred.
• High typing speed (minimum 50 words per minute) with near-perfect accuracy and strong data entry skills.
• Comfortable working in high-volume, fast-paced settings.
• Tech-savvy with proficiency in Google Suite and an aptitude for learning new software quickly.
• Reliable, respectful, and personable with excellent interpersonal skills.
• Available for consistent on-site shifts in Ville-Saint-Laurent facility, mainly on weekends with possible additional evening/weekend hours.

Employment Details and Benefits

• Hourly wage at $22.50 per hour.
• Work location: 188 Victoria Drive, on-site at the employee canteen.
• Regular schedule: Saturdays and Sundays from 1:00 PM to 9:00 PM, with potential for 16–30 hours weekly.
• A vibrant, inclusive workplace culture where your input influences meaningful change.
• Be part of a B-Corp certified organization contributing to sustainable food systems.
• Access to exclusive food perks to sample and enjoy company products.

Diversity and Inclusion Statement

Fresh Prep is committed to equal opportunity employment and values diversity across all job levels. The firm embraces inclusivity and seeks to recruit and retain top talent from varied backgrounds, believing that such diversity is fundamental to its success. Candidates are encouraged to apply even if not every qualification is met, supporting opportunities for marginalized groups and fostering an equitable hiring process.