Customer Service Assistant - Brownstown

Role Purpose

As a Customer Service Assistant at our Brownstown retail outlet, you will play a vital role in delivering an exceptional customer experience through friendly, knowledgeable, and helpful service. Your daily tasks include supporting the Shop Manager and team in efficient store operations, ensuring high standards, processing bets, and providing excellent customer care. Occasionally, you will oversee shop operations including opening and closing.

Key Responsibilities

• Support Shop Manager and Assistant Manager in daily shop management.
• Take charge of shop operations in their absence, including opening, closing, and team supervision.
• Handle cash management processes accurately and responsibly.
• Seize development opportunities through occasional managerial duties.
• Maintain high shop presentation and operational standards throughout your shift.
• Accept and process customer bets accurately, using various channels such as betting terminals and EPOS systems in a timely fashion.
• Act as a Brand Ambassador by introducing customers to multi-channel and digital offerings.
• Stay composed under pressure while continuously seeking personal and shop improvements.
• Adhere strictly to all safety, compliance, and operational procedures.
• Promote teamwork and support social responsibility requirements.
• Introduce customers to a variety of in-shop and online products and services.

Knowledge, Skills and Experience

Essential:

• Strong customer service orientation.
• Operate with integrity and trustworthiness.
• Flexible to work across the business’s 7-day operation schedule.
• Adaptability to a dynamic retail environment.
• High attention to detail and excellent numeracy skills.
• Enthusiastic, able to work independently and collaboratively.
• Passionate about the sports industry and confident in building customer relationships.
• Driven to grow and advance within the company.
• Brand promotion and results-focused mindset.
• Excellent communication capabilities.
• Creative problem-solving skills.
• Organized, reliable, and dependable.
• Proven responsible cash handling skills.

Desirable:

• Prior industry or retail experience is a plus but not mandatory as comprehensive training will be provided to build your knowledge of sports and betting.

Equal Opportunities

We are committed to equal opportunity employment and encourage applications from all qualified individuals.