Customer Relationship Manager - VIP Consultant

About the Role and Team

Join our Personalised Service team as a VIP Consultant to be the empathetic voice and advocate for our VIP Shaadi members. This team is dedicated to delivering superior customer service through calls, chats, and emails, focusing on making every client feel distinctive and valued. You will play a vital function in handling complex, high-profile interactions by ensuring a premium, seamless customer experience for our high-net-worth clients.

Key Responsibilities

• Serve as the primary relationship liaison for VIP Shaadi customers after purchase.
• Comprehend member preferences to identify the best possible matches aligned with their criteria.
• Initiate and maintain communication with quality prospects on behalf of members.
• Arrange consensual meetings between potential matches effectively.
• Manage timely renewals and maintain ongoing engagement during the member’s matchmaking journey.
• Offer personalized guidance, counseling, and support throughout the search process.
• Maintain excellence in service standards, resolve issues promptly, and keep accurate documentation.
• Handle escalations professionally with maturity and focus on resolution-oriented solutions.
• Respect and adapt to diverse cultural traditions and member preferences in every interaction.
• Consistently exceed expectations by delivering on the VIP service promise.

Required Qualifications and Skills

• Minimum of one year experience in customer service, client servicing, or relationship management.
• Natural inclination toward building relationships and delighting customers.
• Strong organizational and attention to detail skills.
• High levels of emotional intelligence and empathy.
• Exceptional patience paired with persuasive and clear communication skills.
• Fluency in English and at least one Indian language.
• Self-driven with a commitment to surpassing customer expectations.

Why Work With Us

• Be part of India’s premier matchmaking organization.
• Engage in meaningful, impactful journeys with premium clients.
• Experience a dynamic, customer-centric work culture encouraging learning and growth.
• Every day presents new, authentic human experiences that are rewarding and meaningful.