Customer Experience Consultant

About the Role

Rentokil Initial, a leader in pest control, hygiene, and plant services, is seeking an organized and proactive Customer Experience Consultant to join our team in Mount Wellington, Auckland. This role involves supporting our sales team, handling customer inquiries, and ensuring a high standard of customer satisfaction by collaborating closely with internal departments.

Key Responsibilities

• Serve as the main contact for customer communications via phone and email, delivering excellent service.
• Accurately record and process incoming customer requests.
• Provide administrative and sales support to internal teams to facilitate smooth operations.
• Proactively reach out to existing customers through outbound calls to promote products and services.
• Meet deadlines and KPIs either independently or as part of a team.
• Maintain current customer records and databases while ensuring compliance standards are upheld.

Required Qualifications and Skills

• Effective verbal and written communication abilities.
• A quick learner who adapts well to procedural changes.
• Competent at multitasking and prioritizing in a fast-paced, high-volume setting.
• Meticulous attention to detail and precision in work.
• Ability to work cooperatively within a team as well as autonomously.
• Strong administrative capabilities to assist internal stakeholders.
• Comfortable with technology and capable of swiftly mastering internal systems.
• Customer-oriented with a professional and approachable attitude.
• Good problem-solving and decision-making skills.
• Experience in customer service, call centers, or administrative positions is advantageous.

Benefits and Workplace Environment

• Opportunity to work from home two days per week.
• Stable employment with a well-established company.
• A positive and supportive team atmosphere.
• Convenient access to on-site parking.
• Comprehensive training programs on products, services, and safety procedures.

Additional Information

Candidates must have permanent or long-term eligibility to live and work in New Zealand. Employment is contingent upon satisfactory completion of pre-employment assessments including medical, reference, and criminal background checks as per company standards.

About Rentokil Initial

Rentokil Initial operates widely in New Zealand under the Rentokil, Initial, and Ambius brands. We are part of an international business with over 63,000 employees across more than 80 countries, united by a dedication to protecting people, improving lives, and safeguarding the environment. Our core values include Service, Relationships, and Teamwork, and our strength lies in our passionate and supportive team culture.