Customer Delivery Driver - Gloucester Quedgeley Extra

About the role

This position involves timely and accurate delivery of customer orders in the Gloucester Quedgeley area, operating mainly within specified daily availability windows including Sunday evenings, Friday evenings, and full-day shifts on Saturdays. As a Customer Delivery Driver, you will be the face of the company, interacting directly with customers and ensuring a positive delivery experience.

Working Hours

• Sunday: 7:00 PM to 11:00 PM
• Friday: 6:00 PM to 10:00 PM
• Saturday: 6:00 AM to 6:00 PM

Compensation & Scheduling

The starting hourly wage is £14.18, rising to £15.45 for stores within the M25 area, with possible additional location-based payments. There is a minimum guaranteed weekly schedule of 16 hours; however, working a minimum of 12 hours is also considered. Shift times are scheduled within the availability windows, with at least three weeks advance notice provided. Slight variations in availability can be accommodated.

Primary Responsibilities

• Maintain cleanliness and organization of delivery van, trays, and workspace.
• Ensure the delivery area is litter-free and tidy upon completion of deliveries.
• Participate in the tray washing process to maintain hygiene standards.
• Load the van properly and perform roadworthiness checks before departure.
• Communicate effectively with customers regarding any order changes, substitutions, or refund issues.
• Handle all products and deliveries with care as if they were your own.
• Deliver orders punctually within the customer’s designated time slot.
• Notify customers by phone when arriving early or if delivery is delayed by more than 30 minutes.

Candidate Expectations

• Develop positive relationships with colleagues to foster a team-oriented environment.
• Provide warm, courteous, and attentive service to customers and colleagues alike.
• Adapt quickly to meet evolving customer needs and embrace organizational changes.
• Maintain high personal energy and dedication to exceeding delivery expectations.
• Contribute ideas to improve store operations and customer satisfaction.
• Possess a UK/EU/EEA full or automatic driving licence held for a minimum of 12 months with no more than three penalty points.
• Comply with Great Britain domestic driving regulations.

Employee Benefits

• Starting annual holiday entitlement of 20 days plus an additional personal day, increasing to 22 days after one year, plus bank holidays.
• Option to request flexible working arrangements from the outset.
• Employee discounts including 10% off purchases and 15% discount during pay day weekends, potentially saving up to £2,000 annually through a Colleague Clubcard and additional card sharing with family members.
• Access to complimentary wellbeing services supporting mental and physical health.
• Life insurance coverage at five times the employee’s pay and participation in a pension plan offering up to 7.5% matched contributions.
• Variety of benefits allowing employees to choose options such as discounts, share schemes, and cycle-to-work programs.
• Uniforms supplied and supportive policies tailored for significant life events.
• Participation in diverse colleague networks promoting inclusion and community.

Company Overview

The company’s vision is to become every customer’s preferred shopping option anywhere. The core mission is to serve customers, communities, and the planet responsibly and sustainably. A strong emphasis is placed on diversity, equity, and inclusion, with an inclusive workplace culture where everyone feels valued and supported. Flexible working is encouraged to accommodate various life stages and circumstances.

Additional Information

• The company specifically hires individuals who have reached or passed the school leaving age.
• Applicants under 18 may be recruited only for specific roles involving early morning or late-night shifts or specialized departments such as driving roles.
• High application volumes may result in earlier closing dates for some vacancies.
• Personalized feedback is available only for candidates attending interviews.