Customer Care and Referral Coordinator

About the Role

We are seeking a professional, articulate, and customer-oriented individual to join a growing healthcare team in Harare as a Customer Care Officer. This entry-level position is ideal for someone passionate about delivering outstanding customer service and building strong professional relationships in a dynamic healthcare setting.

Primary Responsibilities

• Promptly and courteously answer incoming telephone calls.
• Handle inquiries from patients, clinicians, and stakeholders efficiently.
• Coordinate communications among patients, healthcare providers, and internal departments.
• Assist in the secure preparation and delivery of diagnostic reports and related documents.
• Maintain detailed communication records and follow up on pending requests as needed.
• Provide timely, professional support to referring doctors, hospitals, and healthcare facilities.
• Assist with general customer service and administrative duties.
• Ensure a positive experience for patients and stakeholders through excellent communication and professionalism.

Requirements

• Possess a Bachelor's Degree in any field, Diploma, Certificate, or O/A-Levels.
• Exhibit strong and clear command of the English language, both verbal and written.
• Previous experience in customer service, administration, healthcare, or call centers is beneficial but not mandatory.
• Demonstrate excellent telephone etiquette and a pleasant manner when speaking.
• Be proficient with computers, comfortable using email and digital communication tools.
• Have excellent organizational skills with strong attention to detail.
• Remain calm and efficient while handling multiple inquiries in a fast-paced environment.

Additional Information

This role acts as a vital communication bridge connecting the company with patients, referring healthcare professionals, and partner institutions. Candidates should possess excellent interpersonal skills, maintain professionalism and discretion, and be genuinely dedicated to delivering exceptional customer service.

Applicants are encouraged to apply immediately. Submission of CV and cover letter via WhatsApp to the provided number is required before the deadline of Wednesday, 15 July 2026, 23:59 hrs. Only shortlisted candidates will be contacted.

Interviews will take place on Thursday and Friday, 16 & 17 July 2026, from 10:00 to 17:00 hrs. Availability during this window is mandatory.