Customer Care Advisor (Voice)
Riyadh, Riyadh Province, Saudi Arabia · Tempo pieno
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- Esperienza
- Qualsiasi
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 3 settimane fa
- Modalità di lavoro
- In ufficio
- Istruzione
- University graduate
- Requisiti di ammissibilità
- University graduates who are native Arabic speakers, have English proficiency at B2 level, and are available for rotational working hours/days may apply. Prior customer service experience is a plus.
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
About Tamara
Tamara is a major fintech company operating in Saudi Arabia and across the GCC, focused on making customer dreams achievable through a highly customer-focused financial super-app. It supports millions of users and works with well-known global and regional brands including SHEIN, Jarir, noon, IKEA, and Amazon, along with small and medium-sized businesses.
Saudi Arabia’s first fintech unicorn, Tamara is supported by investors such as Sanabil Investments, SNB Capital, and Checkout.com. Its main office is in Riyadh, with further support locations in the region and internationally.
Role Overview
We are hiring a Customer Care Associate to join the Customer Experience team in Riyadh. This is an onsite position, and the role is centered on assisting customers through phone, website, and live chat channels regarding Tamara’s services.
You will play an important part in delivering responsive, accurate, and personalized support that helps create a standout customer experience. The role calls for someone who can communicate clearly, work well under pressure, and resolve customer concerns efficiently in a busy environment.
The ideal candidate is collaborative, curious, persistent, and solution-focused. A positive mindset, empathy, respect for others, and the ability to adapt quickly while maintaining energy and momentum are essential.
Responsibilities
- Handle incoming phone calls, emails, and live chat conversations promptly and professionally.
- Understand customer questions, pain points, and support needs.
- Deliver correct information and practical resolutions to customer concerns.
- Check customer accounts and transaction details to help close issues.
- Explain services clearly and in detail.
- Work toward support performance targets while maintaining a high standard of service.
- Follow provided communication guidelines and scripts for different case types.
Requirements
- University graduate.
- Prior experience in customer service is advantageous.
- Native-level Arabic speaker.
- English proficiency at B2 level.
- Comfortable using computers and internet-based applications.
- Strong spoken and written communication skills.
- Able to manage customer complaints and issues effectively.
- Capable of resolving problems quickly.
- Available for rotational shifts across working days and hours.
Additional Information
All eligible candidates are welcome to apply.