Customer Assistant - Dungarvan

Role overview

Lidl is looking for a Customer Assistant for its Dungarvan store. The role is centred on delivering a positive shopping experience through friendly service, efficient store operations, and strong teamwork. This position is based on a standard 30-hour contract, with earnings from €460+ per week.

Because the role involves selling alcohol, applicants must be at least 18 years old.

The job includes working across different shift patterns and handling a mix of tasks throughout the day in a fast-moving retail environment.

Shift patterns

• Morning shifts: Starts at 5am or 6am. Duties include replenishing stock, preparing bakery items, and getting the shop ready for opening so customers can find fully stocked shelves.
• Middle shifts: Starts in the late morning or early afternoon. Responsibilities include keeping the store clean and well presented, making sure products stay fresh, supporting customers on the shop floor, and working tills to help reduce queues.
• Late shifts: Starts in the afternoon. The focus is on delivering excellent customer service at the tills, restocking missing products, and preparing the store for the following day.

Key duties

• Serve customers in a courteous, approachable, and helpful way.
• Follow procedures that protect stock and reduce loss across the store.
• Keep the shop floor and external areas clean, tidy, and hygienic.
• Apply freshness and rotation rules when handling products.
• Ensure waste is sorted and disposed of correctly.
• Support the stock count process.

What the employer is looking for

The ideal candidate is energetic, customer-focused, and willing to learn. You should bring a positive attitude, dependability, and the ability to work well in a busy, changing environment. A background in customer-facing work is helpful, but not essential if you have the right mindset.

Pay and benefits

The employer offers a clear and competitive pay structure with equal pay across roles. The starting rate is €15.40 per hour, increasing to €17.90 per hour after 3 years, with additional payments for unsocial hours, overtime, Sundays, and bank holidays.

• Unsocial hours premium for shifts worked between 12am and 7am
• 20 days of annual leave, pro rata
• Company pension
• Career growth opportunities
• Access to Leadership Academy for high performers as part of ongoing development
• Discounts on Circle K and private health insurance
• Bike to Work Scheme
• Mobile and broadband discounts through Three
• Maternity and paternity leave top-up
• Marriage leave
• Employee Assistance Programme

Pay progression

• Year 1: Basic rate €15.40; €19.25 unsocial hours; €23.10 overtime/Sundays; €30.80 bank holiday.
• Year 2: Basic rate €16.20; €20.25 unsocial hours; €24.30 overtime/Sundays; €32.40 bank holiday.
• Year 3: Basic rate €16.90; €21.13 unsocial hours; €25.35 overtime/Sundays; €33.80 bank holiday.
• Year 4: Basic rate €17.90; €22.38 unsocial hours; €26.85 overtime/Sundays; €35.80 bank holiday.

Equal opportunity and accommodations

Lidl is committed to fair hiring and inclusive employment. Reasonable accommodations can be arranged during recruitment and selection for candidates who need them. Applications are welcomed regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion, or membership of the traveller community.