Country Lead, Retail

About Wolt

Wolt is a technology-driven company founded in 2014 focusing on delivering restaurant food and now expanding to almost everything in over 500 cities across 30 countries. Since joining DoorDash in 2022, Wolt aims to keep growing globally by fostering joy, simplicity, and earnings for neighborhoods worldwide.

Role Overview

The Country Lead position involves steering the sales team responsible for grocery and non-grocery retail partners on Wolt's delivery platform in Tirana, Albania. This leadership role demands managing Account Managers and Specialists to nurture and expand the retail partner network, ensuring they thrive and contribute to the market's commercial success.

Key Responsibilities

• Drive growth of retail partners through strategic, data-driven consultation and insights.
• Manage a portfolio of retail partners to generate value for partners, customers, couriers, and Wolt alike.
• Analyze merchant data to identify improvement areas and provide actionable recommendations.
• Innovate and implement scalable solutions enhancing partner collaboration and operational efficiency.
• Negotiate commercial contracts to enhance partnerships and long-term value.
• Lead and motivate the team by setting, coaching, and exemplifying high performance standards.
• Promote a positive and engaging work environment supporting team well-being and growth.
• Advocate best practices within the team and ensure high operational standards.
• Collaborate cross-functionally to align goals and optimize partner performance.
• Work closely with Sales and Merchant Services teams to synchronize operations and information sharing.

Candidate Profile

• Experienced Senior Account Manager or Business Developer within the retail sector, preferably in fast-moving, technology-driven settings.
• Strong analytical skills with capability to interpret complex data and influence strategic decisions.
• Proficient in project and stakeholder management with a methodical approach to implementing impactful processes.
• Exceptional communication skills, adept at inspiring and influencing varied stakeholders.
• Proven leadership skills in developing, coaching, and motivating high-performance teams.
• Fluent in Albanian and English languages.

Benefits

• A vibrant and international work environment fostering collaboration and support.
• Career advancement opportunities with continuous learning and personal development.
• Discounts on Wolt orders for both restaurant and retail products.
• Provision of modern work equipment to facilitate success.

Additional Information

Applicants passionate about growing in an ambitious, high-growth company and ready to take ownership are encouraged to apply. Wolt is dedicated to diversity and inclusion, building teams enriched with varied backgrounds, experiences, and perspectives to foster true innovation.