Coordinator Rider Compliance

About Talabat and Delivery Hero Group

Talabat is a part of the global Delivery Hero Group, a leading local delivery platform operating in approximately 65 countries. Headquartered in Berlin, Germany, Delivery Hero is publicly traded on the Frankfurt Stock Exchange and is included in the MDAX index. Our core mission is to provide a fast, easy, and excellent delivery experience directly to customers' doors.

Role Overview and Responsibilities

• Oversee and analyze the activity of Fleet Partner Riders assigned to specific zones, detecting and reporting any suspicious or potentially fraudulent behavior to the Supervisor for further action.
• Support daily compliance operations by ensuring Fleet Partner Riders adhere strictly to platform rules and standard operating procedures.
• Implement anti-fraud measures during live operations by identifying irregularities and promptly escalating concerns.
• Conduct frequent on-site audits and random spot checks across zones to validate rider conduct and operational adherence.
• Serve as a compliance liaison for Fleet Partner Riders, effectively communicating policies and expectations to ensure transparency.
• Support the comprehensive process concerning cancellation fraud at the rider level, including gathering data, maintaining documentation, and coordinating follow-up activities.
• Maintain detailed, current records on compliance issues, fraud incidents, and audit outcomes with thorough documentation practices.
• Provide consistent updates to Supervisors on compliance levels, ongoing cases, and noticeable trends on the ground.
• Collaborate with internal departments to support multi-team projects related to fraud detection and compliance control.
• Contribute to the refinement of fraud prevention and operational compliance standard operating procedures (SOPs) by reporting suggestions to management.
• Participate in special projects focusing on compliance and fraud, ensuring timely and quality delivery.
• Assist broader operations and other team duties as required by Supervisors or leadership.

Qualifications and Skills

• A Bachelor's Degree from a recognized institution.
• Preferably 2 to 3 years of experience within the food or grocery technology sector.
• Advanced ability with Google Suite applications including Docs, Sheets, Slides, and Forms.
• Excellent verbal and written communication skills in both English and Arabic; proficiency in Urdu is advantageous.
• Skilled in influencing and negotiating, supported by strong public speaking and presentation capabilities.
• Experience managing sizable teams, demonstrating strong people management aptitude.