Control Room Officer

About the Role

As a Control Room Officer at Unitywater based in Maroochydore, Queensland, you will be integral in overseeing and coordinating the operation of potable water, recycled water, sewer reticulation, and operational technology systems around the clock. Your duties will include real-time monitoring, efficient dispatch of reactive maintenance and service requests, assisting field teams, and ensuring timely restoration of services while upholding regulatory and safe drinking water standards.

Responsibilities

• Provide continuous situational awareness during 24/7 operations of water and wastewater services.
• Dispatch maintenance and service interventions promptly to support field teams.
• Collaborate closely with Operations Planning and Field Services to optimize resource use and minimize customer impact.
• Manage operational risks and maintain compliance with health, safety, and regulatory obligations.
• Maintain accurate and up-to-date documentation of incidents and service activities.

Candidate Profile

• Experience working in fast-paced 24/7 environments requiring critical thinking and prompt decision-making.
• Proven capability in monitoring operations, effectively prioritizing tasks and dispatching work to meet service standards.
• Exceptional communication skills supporting positive relationships with internal teams, contractors, and customers.
• Proficiency with operational and maintenance management systems, including GIS and CMMS.
• Highly organized, resilient, and able to manage multiple priorities while remaining calm under pressure.
• Commitment to workplace health and safety, regulatory compliance, and supporting safe drinking water protocols.

Team Environment

You will join a cohesive and supportive 24/7 Control Room team that values collaboration, clear communication, and trust. The team includes experienced professionals eager to share knowledge and foster a culture of continuous improvement.

Unitywater Benefits

• Flexible working arrangements promoting work-life balance, including hybrid work options and purchased leave.
• Wellbeing initiatives such as discounted private health insurance, salary packaging, employee assistance programs, and retail discounts.
• Learning and development opportunities including study assistance, professional memberships, and cultural experiences.
• A diverse and inclusive workplace, with networks supporting First Nations Reconciliation, LGBTQIA+, CALD communities, gender diversity, disabilities, and accessibility.

About Unitywater

Operating on traditional Kabi Kabi, Jinibara, and Turrbal lands, Unitywater delivers safe, reliable water services to the rapidly growing Moreton Bay, Sunshine Coast, and Noosa regions. We are committed to honours traditional custodians and upholding sustainable practices.

Additional Information

This maximum term contract runs until January 2027, with potential extension. Applicants must be eligible to work in Australia and undergo pre-employment checks including criminal history, driver’s license verification, driving history, and substance screening.

Unitywater is an equal opportunity employer encouraging diversity in its workforce. Applicants may share pronouns and request accommodations during the recruitment process.

Applications close by 30 July 2026.

For further enquiries, contact the Talent Acquisition team at [email protected] or the Inclusion Specialist [email protected].

Unitywater pays respect to the Traditional Custodians of the lands and waterways we serve and acknowledges their enduring cultural and spiritual connections.