Concierge

Position Overview

The Concierge role at St. Regis Hotels & Resorts, located on Ummahat Island 1 in the Red Sea region of Saudi Arabia, involves providing exceptional guest services with a focus on hospitality and personalized assistance. This full-time, non-management position requires direct, onsite engagement with guests and hotel associates.

Key Responsibilities

• Handle and coordinate guest requests such as transportation arrangements, restaurant bookings, and dry cleaning services by taking appropriate action or sourcing suitable vendors.
• Address special guest needs and follow up to ensure full satisfaction.
• Gather, summarize, and relay information about hotel amenities and local services, including special events and activities.
• Manage incoming communications by answering calls, messages, inquiries, and successfully resolving issues.
• Connect guests with relevant hotel staff, such as baggage handlers or housekeeping, to address their requests and concerns.
• Maintain accurate records by reviewing shift logs daily and entering relevant service journal information.
• Monitor the lounge and bar area to guarantee seating availability, service quality, guest safety, and comfort.
• Report workplace accidents, injuries, or hazards to management and participate in safety training and certification.
• Adhere strictly to corporate policies and procedures, maintain a clean and complete uniform, present a professional appearance, and protect confidential information and company property.
• Welcome and assist guests according to brand standards, anticipate their needs, offer support to guests with disabilities, and express appreciation warmly.
• Communicate clearly and courteously, prepare and correct documents with accuracy, and use appropriate language on phone communications.
• Build positive, cooperative relationships with colleagues, support team goals, and respond considerately to employees’ concerns.
• Comply with quality and service standards consistently.
• Maintain physical endurance required to stand, sit, or move continuously throughout shifts and perform manual handling tasks up to 4.5 kilograms.
• Perform any additional tasks assigned by supervisors that align with the position's scope.

Qualifications

• Minimum educational requirement: High school diploma or equivalent.
• No prior relevant work experience or supervisory experience is necessary.
• No licenses or certifications are mandatory.

Work Environment and Commitment

This role requires physical stamina such as standing or moving during long periods and handling light manual lifting. The employee must consistently uphold company dress codes and confidentiality policies.

Equal Opportunity Statement

St. Regis operates a strict equal employment opportunity policy, fostering a respectful and inclusive workplace where individual differences are valued and protected from discrimination, including disabilities and veteran status, in compliance with applicable laws.

About the Employer

St. Regis Hotels & Resorts, part of Marriott International's portfolio, is known for delivering refined and sophisticated luxury experiences at over 50 properties worldwide. The brand combines classic elegance with modern sensitivity and offers exclusive butler services. Joining the team offers a chance to excel professionally while contributing to an international, diverse work community.