Community Manager

About Workbox

Workbox operates nationally as a workspace provider that offers more than just coworking spaces. Their ecosystem nurtures ambition and fosters connections, enabling businesses to thrive. Products include private offices, reserved desks, floating memberships, meeting rooms, and event spaces across 13 locations totaling over 400,000 square feet in seven U.S. cities. Their rapid growth makes them a leading workspace operator in the country.

Position Overview

We are looking for a full-time Community Manager for our Chicago Union Station location. Reporting to the Senior Community Manager, this role collaborates with internal teams and external partners daily. It is a highly impactful and visible position that goes beyond being a front desk role, serving as the central driver of an exceptional customer experience and operational efficiency.

Key Responsibilities

• Delivering outstanding customer service to members, visitors, and prospects consistently.
• Facilitating community engagement by fostering connections among members, especially promoting member-to-member interactions.
• Building strong relationships by understanding members’ businesses, challenges, and goals to support their short and long-term success.
• Communicating warmly, clearly, and helpfully with community members.
• Onboarding new members by preparing spaces, conducting tours, managing orientation, issuing badges, sharing community guidelines, and assisting with technology setup.
• Keeping members informed about events, maintenance updates, community news, and managing conference room reservations.
• Handling member complaints empathetically and actively listening to resolve issues.
• Managing community-related expenses within an established budget.
• Planning and executing creative, social, and engaging events to boost community involvement while managing costs and tracking attendance.
• Creating curated networking opportunities that help members and the broader Workbox community grow.
• Supporting member success with thoughtful actions, networking introductions, and community experiences.
• Celebrating member achievements to foster a culture of belonging and community pride.
• Promoting use of Workbox resources and partnerships to aid business growth and retention.
• Ensuring facilities meet Workbox standards through regular audits and smooth operations.
• Maintaining cleanliness and orderliness in meeting rooms, kitchens, reception, and common areas.
• Handling mail, deliveries, and managing inventory of branded materials.
• Being prepared to implement emergency and fire safety protocols.
• Building and maintaining effective relationships with vendors, property managers, and landlords.

Candidate Profile

• Preferably 1 to 2 years in facility management, hospitality, customer service, coworking spaces, or community engagement.
• Experience with managing operations across multiple sites is a plus.
• A bachelor’s degree is preferred.
• Exceptional interpersonal skills to develop authentic member relationships.
• Proactive problem solver who adapts well in dynamic environments.
• Highly organized with strong multitasking and time management capabilities.
• Willing to perform light cleaning duties to maintain a professional environment.
• Passionate about entrepreneurship, fostering business growth, and encouraging an inclusive community atmosphere.
• Comfortable using workspace-related technologies such as booking systems, CRM software, and communication tools.
• Team-oriented with a positive attitude, ownership mentality, and accountability.

Compensation and Benefits

• Expected annual salary is $50,000 to $55,000 based on experience with eligibility for performance incentives.
• Comprehensive health coverage including medical, dental, and vision plans.
• Company-paid life insurance policy.
• 401(k) retirement savings plan.
• Generous paid time off benefits.
• Additional benefits including Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and commuter benefits.
• Opportunities for ongoing professional development and training.