Community Leader

Position Overview

2-Work is seeking a dedicated Community Leader to join our new site in Accrington, with a focus on creating an outstanding member experience in our flexible workspace environment. This full-time, onsite role merges hospitality, operational management, and community engagement to foster a welcoming and productive atmosphere for all members.

About 2-Work

We are a rapidly expanding flexible workspace provider with locations in Leeds and Wakefield, now launching our inaugural North West site in Accrington. Our workspaces emphasize collaboration, work-life balance, and professional growth for both startups and established companies.

Key Responsibilities

• Serve as the main point of contact for members and visitors, delivering a warm and professional greeting.
• Develop and implement sales strategies collaboratively with Property Consultants.
• Drive membership referrals and efficiently manage available suites along with a pipeline of inquiries to maximize conversion.
• Organize and facilitate community events, networking meetings, and other engagement activities.
• Oversee onboarding for new members to ensure a smooth transition.
• Address member inquiries and resolve concerns promptly and professionally.
• Manage daily workspace operations, including hospitality services.
• Participate actively in both internal and external events that promote member attendance and engagement.
• Conduct workspace tours for prospective clients.
• Foster member retention through strong relationship management and excellent service.
• Identify and promote opportunities for additional services and memberships.
• Maintain accurate accounting for monthly membership revenue.
• Collaborate with the Business Development Executive to monitor budget control and business performance KPIs.
• Ensure the highest standards of hygiene and cleanliness throughout the workspace.
• Carry out scheduled health and safety inspections effectively.

Candidate Profile

• Experience preferred in serviced, sales, or hospitality sectors.
• Demonstrated service-oriented, sales, and commercial background within property or facilities management.
• Proven leadership and management skills within a hospitality setting.
• Capability to inspire and lead teams to achieve consistent high performance.
• A strong ethical foundation emphasizing integrity and honesty.
• Comfortable working with financial data, including profit and loss statements and accounting systems.
• Proficiency in Microsoft Office applications.

Benefits

• Opportunity for career advancement within a growing company.
• Access to professional training and continuous development.
• Engagement in team-building events to celebrate achievements.
• Enjoy a day off on your birthday as a special perk.
• Receive quarterly bonuses and commission incentives.
• Supportive leadership culture that values contributions and teamwork.
• Be part of a lively community-focused workspace environment and networking hub.

Additional Information

• Location: Accrington, England, United Kingdom
• Employment Type: Full-time, onsite
• Salary Range: £27,000 to £30,000 per year
• Application Deadline: 14th August 2026