Commercial Operations Specialist

About the Company

Kiva Confections is a California-based cannabis edibles company known for premium, carefully made confectionery products. Its lineup includes Kiva Chocolate Bars, Terra Bites, Petra Mints, Lost Farms Gummies & Chews, and Camino Gummies. Founded in 2010, the company aims to create cannabis confections that stand out for both taste and consistency, combining craftsmanship with scientific precision. Kiva is positioned for significant expansion as the legal market and consumer adoption continue to grow.

The business is investing in platform innovation, marketing, geographic expansion, and strategic partnerships, and is seeking a strong commercial operations professional to support that growth.

Job Overview

The Commercial Operations Specialist will help keep daily commercial workflows running smoothly and accurately. This role partners with sales, brand, and operations teams to manage order entry, support customers and suppliers, maintain data quality, and keep communication moving across internal systems, Slack, and email.

What This Role Involves

• Handling inbound order requests from email, task systems, and phone with speed and accuracy.
• Keeping pricing and promotion details current in internal tools.
• Maintaining complete and correct product and customer records in Encompass.
• Running periodic audits to confirm data accuracy, policy alignment, and commercial compliance.
• Providing ordering and technical help for Encompass to internal teams, external partners, and supplier users.
• Supporting sales by entering orders submitted through the Encompass task workflow.
• Working on time-sensitive tasks tied to order processing, inventory coordination, and customer support, while helping reprioritize work as needed.
• Responding to questions from customers and suppliers about submissions, pricing, customers, allocations, invoicing, AR, and product status, and escalating issues to the right teams when necessary.
• Acting as a communication bridge across departments using Slack, email, and task tools.

Candidate Profile

This position is a strong fit for someone who enjoys solving problems, improving processes, and getting things done in a fast-moving environment. The ideal candidate is organized, dependable, thoughtful, and comfortable juggling multiple priorities at once. Clear verbal communication is especially important, along with a collaborative mindset and a willingness to take measured risks rather than guesswork.

Required Experience and Skills

• At least 2 years of experience in a similar role, preferably in a busy distribution or logistics setting.
• Exposure to wholesale distribution is preferred, and SQL knowledge is an advantage.
• Experience with Encompass or similar internal systems is a plus.
• Strong written and spoken communication skills.
• High attention to detail and a disciplined approach to data and process accuracy.
• Good analytical thinking and problem-solving ability.
• Strong organizational skills and comfort handling several tasks at once.
• Self-starter mindset with a focus on improvement and ownership.
• Ability to work well with cross-functional teams.
• Prior cannabis industry experience is preferred.

Pay

The hourly pay range for this position is $26 to $31. Final compensation may vary based on internal pay alignment, relevant experience, skills, and geographic location.

Physical Requirements

• Extended periods of sitting and computer-based work.
• Ability to lift up to 15 pounds occasionally.
• Comfort communicating by phone, video, and in person.
• Frequent use of hands for typing, handling, and reaching.
• Occasional standing, bending, or walking to retrieve or file materials.

Work Environment

• This position is primarily performed from a remote/home-office setup using standard office equipment.
• A quiet, professional workspace with minimal distractions is required during working hours.
• Regular virtual collaboration across multiple time zones may be part of the role.
• Occasional travel to offices, client locations, or team meetings may be required depending on business needs.
• Reliable internet access and a workspace that supports confidentiality and productivity are necessary.
• The typical noise level is low.

Equal Opportunity

All qualified applicants are considered without discrimination based on protected characteristics under applicable law. Reasonable accommodation is available for qualified individuals with disabilities during the hiring process and on the job.

California Applicant Privacy Notice

For California residents, the company explains that it collects personal information during the hiring process, including identifiers, employment history, education details, and, where legally permitted, background-check-related information and sensitive information needed for compliance.

This information is used to assess applications, communicate with candidates, perform permitted background checks, meet legal obligations, and maintain employment records. The company states that it does not sell or share applicant personal information for cross-context behavioral advertising.

Applicant data is retained for as long as reasonably needed for hiring, legal compliance, and protection of company rights. California residents may request access, correction, or deletion of their personal information, subject to exceptions.

Privacy requests may be submitted by email or phone using the contact details provided by the employer.

Hiring Process Note

The company notes that AI tools may be used to assist with parts of recruiting, such as application review, resume analysis, response assessment, and spotting possible inconsistencies. These tools support the recruiting team but do not replace human review, and final hiring decisions are made by people.