Commercial Director

Overview

The role of Commercial Director at The Plaza Doha LXR Hotels & Resorts involves leading and managing sales, marketing, revenue initiatives, and human resources functions within a hospitality setting. The position requires coordination with brand management, involvement in ownership meetings, and overseeing multiple operational and administrative processes to optimize commercial performance.

Key Responsibilities

• Lead the pre-opening phase by managing critical path activities and establishing a pre-opening marketing strategy.
• Participate in ownership meetings and deliver presentations related to commercial operations.
• Coordinate communication between the property and brand management teams.
• Develop and execute strategic revenue management plans including rate development, group thresholds, space utilization policies, and deployment strategies informed by competitive data analysis and market mix.
• Maximize revenue streams from major distribution channels such as HRW, CRO, GDS, and online platforms.
• Ensure the effective use of ProfitPack and selective selling guidelines to enhance revenue contributions from all business segments.
• Provide oversight of catering sales strategies.
• Manage recruitment, training, and career development of the sales staff and identify candidates for sales managerial roles.
• Recommend sales compensation aligned with local competitive market conditions.
• Engage in continuous professional development activities.
• Compile and submit reports on front office operations, guest feedback, and incident occurrences.
• Oversee cash handling and billing procedures at the front office ensuring accuracy.
• Adapt to varied work schedules aligned with hospitality industry demands and business needs.
• Participate in industry organizations and maintain open communication channels among guests, employees, and management.
• Handle administrative duties such as data entry, correspondence, forecast preparation, and marketing inputs as required.
• Comply with Hilton Worldwide attendance standards and safety requirements, including the proper use of personal protective equipment.

Qualifications and Skills

• Preferably a four-year college degree, with additional studies in business administration, marketing, or communications considered an advantage.
• At least ten years of significant operations and sales leadership experience, ideally within a hotel of similar size and scope.
• Documented success in meeting revenue targets.
• Proven ability to recruit, motivate, and train an effective sales team.
• Strong analytical skills with the ability to handle substantial information and provide clear, actionable feedback.
• In-depth knowledge of sales, marketing, negotiation, and hotel industry procedures.
• Excellent verbal, written, and presentation communication skills.
• Capability to work both independently and collaboratively within a team environment.
• Competence in delegating, managing complex projects, and prioritizing tasks to meet departmental and hotel goals.
• Skillful in handling interactions with diverse stakeholders with patience, tact, and diplomacy.
• Ability to manage multiple projects under time and resource constraints effectively.
• Leadership aptitude to guide a team of professionals efficiently.

Additional Information

• The role demands adherence to grooming and uniform guidelines to maintain a professional appearance.
• The hospitality environment operates continuously, requiring availability seven days a week and projecting a welcoming service atmosphere at all times.
• Attendance standards set by Hilton Worldwide must be strictly followed; irregular attendance can result in disciplinary action, including termination.
• PPE may be required for certain duties and proper use training will be provided; employees must report any PPE issues promptly.