Commercial Account Manager

About Reachdesk

Reachdesk is a premier global B2B gifting and swag platform designed to help organizations forge meaningful connections with prospects, clients, and employees while delivering measurable ROI. Our platform simplifies the delivery of customized gifts and supports campaigns or events through automated sourcing, storage, and global distribution, integrated seamlessly with sales and marketing technology stacks.

We serve renowned technology and SaaS companies worldwide, backed by a skilled team with offices in New York, London, and Lisbon. Currently, we are expanding our US team by inviting a Commercial Account Manager to join us.

Role Overview

The Commercial Account Manager will spearhead retention and expansion efforts within a portfolio of existing clients. This role emphasizes renewing contracts, driving account growth, and strategically expanding within assigned accounts, including prospecting for new opportunities inside current clients.

Success entails applying strong commercial insight, adept problem-solving, and leveraging customer needs into revenue growth opportunities. A vital aspect of the role is to ensure customers maximize value from Reachdesk by proactively identifying issues, resolving them, and coordinating cross-functional teams to drive exceptional outcomes. Your objective is to boost long-term customer value by understanding business goals, aligning them with our platform’s features, and delivering quantifiable results.

Responsibilities

• Manage retention, contract renewals, and expansion across your client portfolio.
• Establish and nurture multi-layered relationships with key stakeholders and decision-makers.
• Drive upselling, cross-selling, and account expansion initiatives.
• Identify and pursue new opportunities within existing customer accounts across departments and use cases.
• Lead renewal negotiations including pricing and contractual terms.
• Conduct strategic account planning and business reviews linked to customer goals and measurable success.
• Detect customer challenges early and collaborate across teams to implement solutions.
• Coordinate internal teams such as Client Success, Swag Sourcing, Marketplace, and Logistics to achieve desired outcomes.
• Maintain accurate sales forecasting and pipeline transparency within your portfolio.
• Present Reachdesk professionally during executive-level engagements.

Candidate Profile

• At least five years’ experience in account management, renewals, sales, or similar roles with accountability for revenue retention and growth.
• Prior experience in sales development, business development, or account executive roles is highly preferred.
• Background in subscription-based SaaS or recurring revenue businesses with consultative sales approaches is strongly favored.
• Proven success managing renewals, upsells, cross-sells, and driving account expansion within an existing book of business.
• Demonstrated ability to generate new pipelines and opportunities within current client portfolios.
• Strong commercial acumen and effective problem-solving skills.
• Ability to build and maintain executive-level relationships within complex organizations.
• Excellent communication—written, verbal, and analytical—with a knack for clarifying complex topics.
• Self-driven, highly organized, and capable of juggling multiple priorities in a dynamic, innovative setting.

Benefits

• Competitive salary range of $160,000 to $200,000 USD, including stock options and 401(k) matching.
• Comprehensive dental, hearing, vision, and life insurance coverage.
• Flexible paid time off policy.
• A collaborative and innovative workplace culture with dedicated and passionate colleagues.
• Reachdesk values diversity and invites applicants from all backgrounds. Compensation is standardized for role, level, and location and is benchmarked accordingly, with individual offers reflecting relevant experience and skills.

Work Location

The position offers flexibility to work remotely within the U.S. Eastern Time Zone or in a hybrid capacity based in the New York metropolitan area, depending on the candidate’s location.