Collections Officer

Role overview

The Collections Officer will oversee the prompt recovery of overdue Owners Association (OA) service charges and district cooling (chiller) dues from owners and tenants. This position plays a key role in protecting cash flow across managed communities by tracking delinquent accounts, arranging payment plans, assisting with legal recovery when needed, and ensuring all work stays aligned with RERA requirements and internal policies while maintaining a high standard of customer service.

Collections management

• Look after the assigned portfolio of OA communities and district cooling projects, ensuring that service charges and chiller invoices are collected on time.
• Review ageing reports regularly and pursue overdue balances through calls, emails, SMS, and other approved communication methods until payment is received.
• Maintain ongoing and structured follow-up on all pending accounts to support full recovery of outstanding amounts.

Customer support and communication

• Handle enquiries from customers about unpaid balances in a timely and professional manner.
• Explain invoices, penalties, interest, instalment arrangements, and the applicable rules in clear terms.
• Communicate courteously and confidently while addressing concerns and helping resolve payment-related issues.

Service requests

• Process requests for Clearance Certificates/NOCs, payment confirmations, outstanding balance confirmations, RDC release requests, and account reconciliations.
• Ensure each request is completed correctly and within the agreed turnaround time.

Compliance and record keeping

• Work in line with RERA regulations, company policies, and internal controls at all times.
• Keep collection records accurate and maintain clear audit trails.
• Protect the confidentiality of customer information throughout all collection activities.

Legal recovery support

• Spot accounts that need legal escalation and coordinate the documents required for legal notices, RDC matters, execution files, and other recovery steps.
• Work closely with the Legal and Community Management teams during the recovery process.

Reporting

• Prepare regular collection and ageing reports.
• Track performance against targets and flag high-risk accounts with suggested recovery actions.
• Support month-end and year-end reporting requirements.

Qualifications and experience

• A bachelor’s degree in Accounting, Finance, or a closely related discipline is required.
• Applicants should have 3 to 5 years of experience in collections or accounts receivable.
• Experience managing large customer portfolios is necessary.
• Strong negotiation skills and excellent customer service abilities are essential.