Collections Manager - Front End - Ratlam

Role overview

The role is with Aditya Birla Capital for a Collections Manager focused on front-end collections in Ratlam, Madhya Pradesh. The position is centered on managing delinquent accounts, improving recovery outcomes, and protecting portfolio quality through structured follow-up and resolution efforts.

Key result areas

The job is aimed at improving collection performance, reducing credit loss, and strengthening recovery from overdue borrowers. It also involves consistent portfolio tracking, issue identification, and coordination with internal teams to address risk and delinquency trends.

Responsibilities

• Work toward achieving collection objectives while keeping credit losses to a minimum.
• Push for stronger recovery and higher resolution of overdue accounts.
• Track delinquent accounts every day and review them on a regular basis.
• Engage with borrowers in default to identify practical recovery and repayment solutions.
• Monitor customer accounts to spot possible default or payment delay at an early stage.
• Share timely updates with management and cross-functional teams such as Sales, Risk, and Policy on collections performance, delinquency patterns, negative areas, negative profiles, non-starters, SKIPs, fraud cases, and related matters.
• Keep all collections records and supporting documents aligned with internal policies and regulatory expectations.
• Handle customer grievances related to collections and work toward a fair outcome for both the company and the customer.
• Take part in periodic audits of the collections function.
• Work with legal and senior leadership when cases are escalated, ensuring all actions remain compliant with applicable regulations.

Additional information

The source also notes supporting actions associated with the role, though no separate eligibility, perks, or compensation details were provided. The position is a full-time onsite role based in Ratlam.