Client Solutions Manager - Amazon Portfolio

Role Overview

The Client Solutions Manager (CSM) will join TikTok's Global Agency & Accounts (GA&A) + Amazon team to collaborate with sales and cross-functional teams to provide strategic support in delivering comprehensive marketing solutions. This role focuses on managing complex marketing opportunities, optimizing campaigns, and strengthening client partnerships to drive revenue growth and client satisfaction across Amazon-related businesses.

Key Responsibilities

• Collaborate with Brand Partnerships Managers and leadership to nurture and expand advertiser relationships.
• Lead the planning, implementation, and reporting of campaign strategies, including performance campaigns and custom sponsorships.
• Oversee inventory booking, pipeline management, and accuracy of reporting within the CRM system.
• Advise on optimization tactics to surpass KPIs and contribute to learning agendas.
• Analyze product usage data and market insights to boost clients’ business performance and support upselling opportunities.
• Serve as a trusted product advisor, educating partners on TikTok features, solutions, and industry best practices to enhance knowledge and education.
• Proactively troubleshoot challenges and engage appropriate escalation channels as needed.

Required Qualifications

• At least 4 years of experience in digital marketing or advertising technology, particularly in account management or media services.
• Excellent communication and collaboration skills across various teams and regions.
• Strong project management abilities to prioritize and drive initiatives within a dynamic, fast-paced setting.
• Demonstrated ability to support revenue objectives effectively.
• Proficient in data analysis to derive actionable insights from advertising platforms and brand lift studies.
• Experience in diagnosing and resolving technical issues in coordination with product and engineering teams.

Preferred Skills

• Experience working in auction-based advertising environments.
• Strong passion for leveraging data and technology to shape strategy and product adoption.
• Adaptability to thrive within a startup-like, rapidly evolving company culture.

About the Team and Company

The GA&A + Amazon team partners with multinational clients to deliver innovative technology and marketing solutions, establishing TikTok as a strategic partner. TikTok is renowned globally as the leading platform for short-form mobile video content, headquartered in Los Angeles and Singapore with multiple international offices.

Culture and Inclusion

TikTok fosters a culture of creativity, continuous learning, resilience, and inclusion, valuing diversity of experiences and perspectives. The company endeavors to inspire creativity and bring joy through its global community, supporting a collaborative environment driven by curiosity and impact.