Client Safeguarding and Incident Oversight Lead

About Youturn and Role Overview

Youturn is dedicated to ensuring that everyone accessing its services experiences safety, respect, and support. The organisation seeks a seasoned professional to lead safeguarding, client safety, complaints management, and incident oversight. This role is vital in advancing best practices and embedding a culture where safety, learning, and accountability are fundamental to the organisation's operations.

Key Responsibilities

• Lead the organisation's approach to safeguarding, client safety, and handling complaints, ensuring protection and respect for all clients.
• Support leaders and teams in responding effectively and sensitively to client issues and incidents.
• Offer expert guidance on complex cases involving client wellbeing, safety, and rights.
• Analyze incident, feedback, and complaint data to identify trends and enhance client experiences and service quality.
• Develop the capability of staff and leaders through coaching, training, and practical assistance.
• Collaborate with stakeholders, regulators, and internal teams to foster and strengthen a safeguarding culture across the organisation.

Candidate Profile

• A strong belief in every individual's right to feel secure.
• Ability to manage sensitive matters with empathy, professionalism, and sound judgement.
• Capacity to balance compassion with accountability with a drive to improve support for vulnerable people constantly.
• Motivated to make meaningful and lasting improvements in the lives of service users.

Qualifications and Experience

• Experience in safeguarding, client safety, complaints management, investigations, quality assurance, governance, or risk management.
• Skilled in navigating sensitive and complex situations, prioritizing client wellbeing.
• Excellent relationship-building and influencing skills across diverse groups of stakeholders.
• Background in community services, human services, health, mental health, or related sectors.
• Solid understanding of safeguarding principles, client rights, trauma-informed practice, and continuous improvement methodologies.
• Relevant tertiary qualification in Social Work, Psychology, Nursing, Human Services, Public Health, Law, or a related field.
• Professional registration or accreditation in the relevant discipline is highly valued.

Remuneration and Benefits

• Competitive salary ranging from $115,339 to $120,437 per annum.
• Salary packaging benefits up to $15,900 plus $2,650 for meal entertainment.
• Employee wellbeing initiatives supporting work-life balance.
• Five days of paid wellness leave annually, on a pro-rata basis.
• Twelve weeks of paid parental leave after 12 months of service.
• Annual leave loading entitlement.

Diversity and Inclusion

Youturn prioritises a diverse and inclusive workplace, welcoming applications from Aboriginal and Torres Strait Islander peoples, individuals from the LGBTIQA+ community, persons with disabilities, culturally diverse backgrounds, and those with lived experience.

Additional Information

Location options include Brisbane and Sunshine Coast in Queensland, Australia. The position is full-time and onsite. The closing date for applications is 4 September 2026.