Client Relationship Executive

About Blitz

Blitz specializes in enabling Same-Day Delivery solutions for eCommerce brands, enhancing on-time delivery experiences and driving growth by making same-day shipping more accessible, reliable, and cost-effective. Their focus lies in serving enterprise clients primarily in the Fashion, Beauty & Personal Care, and Healthcare sectors, helping increase website conversions by 30%-40% and doubling customer retention through exceptional delivery service.

Key Responsibilities

• Serve as the main liaison for assigned clients, managing day-to-day communications and building a deep understanding of their business needs and delivery challenges.
• Ensure timely, empathetic support and maintain high service standards.
• Coordinate with internal teams including Operations, Technology, and Customer Experience to guarantee smooth service delivery and prompt resolution of issues.
• Maintain SLA compliance and KPI adherence through daily and weekly coordination efforts.
• Manage service exceptions, callouts, and follow-up actions with full accountability.
• Lead weekly performance discussions and collaborate with the Enterprise Sales Manager to grow client accounts across multiple locations.
• Collect structured client feedback to identify service gaps and product enhancement opportunities and work alongside stakeholders to implement improvements.

Qualifications

• A bachelor's degree and at least one year of experience in account management, customer success, or operations within logistics, e-commerce, supply chain, or SaaS sectors.
• Strong communication skills, both written and verbal.
• Excellent interpersonal skills with a client-first approach and proactive work ethic.
• Proficiency with Microsoft Excel or Google Sheets, including data analysis capabilities.
• Demonstrated ability to take ownership and drive multiple initiatives to completion.
• Experience working in fast-paced, dynamic startup environments.

Preferred Expertise

• Experience managing medium to large-scale enterprise clients, especially in logistics or e-commerce enablement.
• Comfortable using CRMs, ticketing platforms, and reporting tools.
• Able to convert data insights into actionable strategies and clear client communication.
• Strong skills in stakeholder management, interacting effectively with clients and internal teams.

Additional Information

This position is based in Bangalore and requires working onsite five days a week, with a six-day workweek overall.

Why Join Blitz?

• Be part of India's leading quick commerce movement and engage with fast-growing brands.
• Take on a high-impact role offering direct visibility to leadership.
• Experience a flat corporate structure, transparent culture, and ample opportunities for growth in client strategy, sales, and operations.
• Join a mission-driven team where client success directly contributes to company success.