Client Experience Manager

Overview

We are looking for a dedicated Client Experience Manager to act as the main liaison for our clients, ensuring their onboarding is smooth, support timely, and relationships enduring within the Zoho product environment. This role is based in Gurugram and requires 2 to 4 years of relevant experience.

Key Responsibilities

• Forge and sustain robust client relationships.
• Proactively engage to comprehend client requirements and gather feedback.
• Ensure prompt handling of client queries and escalate issues when necessary.
• Manage the coordination and onboarding process for clients utilizing Zoho products and services.
• Work closely with implementation teams to ensure seamless service delivery.
• Identify opportunities for upselling and cross-selling to enhance client value.
• Communicate effectively with clients through emails, phone calls, and virtual meetings.

Required Qualifications and Skills

• 2 to 4 years of experience in client service, account management, or customer success roles.
• Strong written and oral communication capabilities.
• Excellent interpersonal skills with a client-centric approach.
• Adept at managing multiple client accounts and competing priorities.
• Possession of a bachelor's degree in Business Administration, Marketing, Information Technology, or a related discipline.

Preferred Qualifications

• Previous work experience within SaaS or technology companies.
• Familiarity with the Zoho One ecosystem is advantageous.