Clerk - Reservations

Role Overview

This position is part of the Reservations team at Marriott International in Makkah, Saudi Arabia. The role focuses on handling guest room bookings and supporting reservation-related inquiries in a professional hotel environment. It is a full-time, non-management position based on-site.

Key Duties

• Handle incoming room reservations, modifications, and cancellations received by phone, fax, or email.
• Identify what guests need for their booking and match them with the most suitable room type.
• Confirm room availability and applicable rates before completing reservations.
• Explain guarantee rules, special pricing, and cancellation terms to callers.
• Record and follow up on special requests from guests.
• Answer questions about hotel facilities, services, and guest room accommodations.
• Use sales techniques to help maximize revenue whenever appropriate.
• Enter reservation data accurately and access booking information in the reservation system.
• Process special reservation categories such as complimentary rooms, employee discounts, travel agent inspection rates, and wholesale bookings by entering the correct code and rate.
• Apply escalation procedures when addressing guest concerns.
• Follow company policies and procedures, maintain a professional appearance, and protect confidential information, company assets, and guest/associate privacy and safety.
• Greet guests according to company standards, anticipate service needs, support guests with disabilities, and thank guests sincerely.
• Communicate clearly and professionally, including proper phone etiquette.
• Build positive working relationships, support team objectives, and respond appropriately to coworker concerns.
• Meet quality assurance expectations and perform other reasonable duties requested by supervisors.
• Be able to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.

Required Profile

• Secondary school education or an equivalent General Educational Development (GED) credential.
• No prior related work experience is required.
• No prior supervisory experience is required.
• No license or certification is needed for this role.

Additional Information

Job Number: 26083278

Job Category: Reservations

Location: Umm Al Qura, Makkah, Saudi Arabia, 21955

Schedule: Full Time

Remote work: No

Position type: Non-Management

About Marriott International

Marriott International promotes equal opportunity and welcomes people from all backgrounds. The company values diversity and is committed to inclusive hiring without discrimination based on disability, veteran status, or other protected characteristics.

About Marriott Hotels

Marriott Hotels focuses on elevating the hospitality experience by blending innovation with the comfort guests expect around the world. Team members are expected to deliver attentive, genuine service that anticipates guest needs and upholds the brand promise of a consistently wonderful stay.

About JW Marriott

JW Marriott is Marriott International’s luxury collection, with more than 100 hotels in leading cities and resort destinations worldwide. The brand emphasizes employee well-being, collaboration, training, development, recognition, and a workplace centered on holistic wellness.

Equal Opportunity

Marriott International is committed to offering equal access to opportunities and maintaining a workplace that welcomes everyone.

JW Marriott values employees first, believing that guest satisfaction begins with caring for the people who deliver the service.