Clearance Broker

Role overview

An opportunity is available to join FedEx at its Wellingborough site as a Clearance Broker within the Customs Clearance team. The role involves handling import/export clearance activity in a fast-paced office setting, ensuring shipments are processed accurately and in line with customer needs and regulatory rules.

Working schedule and pay

This is a full-time position of 37.5 hours per week. The shift runs Monday to Friday from 14:00 to 22:00, with a daily 30-minute break. The salary for the role is £31,219.46 per year.

Key duties

You will review shipment information to confirm what is required from both customer and compliance perspectives, check documents for accuracy and completeness, and prepare legally compliant clearance declarations using internal systems. The role also involves speaking with customers or government bodies when details need to be clarified, helping settle standard customer and customs issues, and supporting clients in selecting the most suitable clearance service. You will need to stay effective under time pressure in a busy office environment.

What you should bring

The position calls for someone who works well with others and has experience contributing to team performance in a busy office. Useful background includes knowledge of clearance principles, import and export processes, regulatory requirements, CHIEF entries, and commercial flight processing. Strong communication, customer focus, attention to detail, analytical thinking, problem-solving ability, and confidence with numerical decisions are important, along with solid Microsoft Office and general PC skills.

Benefits and support

FedEx offers a competitive compensation package, training at the start of employment, and learning resources to support ongoing development. Additional support includes a tuition assistance programme for permanent contract roles, an employee assistance programme for employees and their families, reduced-rate shipping, and opportunities for career growth. The company also emphasizes its global reputation, inclusive culture, and people-first approach.

About FedEx

FedEx is a global express transportation business operating across more than 220 countries and territories. The organisation is built around a People-Service-Profit philosophy, meaning it invests in its people, aims to deliver strong service for customers, and reinvests profits into the business and workforce. The company highlights diversity, inclusion, and a culture of innovation, and notes that its UK business is Disability Confident Committed.

Equality and culture

FedEx states that it is an equal opportunity employer committed to a diverse and inclusive workforce, with growth opportunities available for all. The company also stresses that while systems and processes can be copied, its culture and values are central to what makes it distinctive.