- Esperienza
- Qualsiasi
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 1 ora fa
- Work mode
- In ufficio
- Eligibility
- Qualified applicants who can work full time from the Kochi, Kerala location and meet the operational requirements of the role may apply. The employer considers candidates without discrimination on protected characteristics.
- Resume
- Required to apply
Where you'll work
Descrizione del lavoro
Role overview
This position supports day-to-day operations at FedEx in Kochi, Kerala, with a focus on keeping workflows accurate, timely, and compliant. The role involves handling operational tasks across network support, dispatch, administration, customer service, trace handling, reporting, and related support functions.
Key work areas
- Assist with air network support and wider operations support activities.
- Carry out dispatch, administrative assistance, and operational support tasks.
- Help with customer service, service assurance, and customer support group functions.
- Support manifesting, sort support, and trace management activities.
- Work on dangerous goods handling support, cross-border road linehaul, domestic air linehaul, and road network operations as required.
- Provide location-based customer service and respond to operational queries.
- Prepare reports and assist with operational administration and documentation.
Work standards
The role requires the completion of defined procedures and processes by the required deadlines, with strong accuracy, completeness, and compliance to internal as well as external standards. You will need to spot irregularities as they appear and apply established rules and procedures to resolve routine issues. More complex matters should be escalated to senior colleagues when needed.
Skills needed
- High attention to detail
- Proficiency with Microsoft Office
- Basic computer literacy
- Planning and scheduling ability
- Strong organizational skills
- Good interpersonal communication
- Problem-solving mindset
About the employer
FedEx is among the world’s largest express transportation companies and is frequently recognized as one of Fortune’s top 10 World’s Most Admired Companies. The company serves customers in more than 220 countries and territories with transportation and business solutions.
Culture and values
FedEx follows a People-Service-Profit philosophy that emphasizes caring for employees, delivering excellent service, and reinvesting success back into the business and its people. Its culture is built around innovation, quality service, teamwork, and long-term growth.
Equal opportunity statement
FedEx is committed to an inclusive workplace and provides equal opportunity without discrimination based on age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, disability, or any other legally protected characteristic.