Claims Handler

About the Role

We are seeking a seasoned Claims Handler to join our welcoming teams located in Ipswich and Martlesham, predominantly based at the Martlesham office. Our organization prides itself on delivering unbiased expert insurance advice across a wide range of industries including construction, manufacturing, transport, processing, and food sectors. We aim to provide outstanding customer service coupled with strong market leverage to ensure clients receive optimal insurance protection.

Key Duties

• Manage a portfolio of claims from initial notification to final settlement, including verifying coverage and maintaining comprehensive records.
• Regularly update Directors, Account Executives, and Handlers on the status of claims.
• Create and maintain claim files, follow up with clients and insurers to secure required documents, and advance claims to resolution.
• Appoint Loss Adjusters or Engineers when necessary and negotiate settlements with insurers.
• Issue settlement cheques for eligible claims and keep accurate computer records.
• Generate statistics and reports on claims as needed for stakeholders.
• Build and nurture relationships with clients, insurers, adjusters, engineers, and other relevant parties.
• Participate in client meetings when appropriate.
• Adhere strictly to the Company's Complaints Procedures and FCA regulations.
• Comply with company policies on Health and Safety, reporting any relevant issues promptly.

Benefits and Opportunities

• Attractive and negotiable salary package with additional benefits.
• Contribution to a joint pension scheme.
• Opportunities for professional growth and career advancement within an international brokerage.

Qualifications and Experience

• Minimum of five years’ experience in a claims handling environment.
• Preferably broker experience; however, insurer experience will also be considered.
• Exposure to handling various claim types such as motor, property, transit, and liability.
• Strong knowledge of insurance claims processes, policies, and wording.
• Proficient IT skills and familiarity with industry systems, procedures, and processes.