Claims Advisor - Accident Benefits (Alberta)

About Allstate Canada

Allstate Canada is a leading provider of home and auto insurance, committed to offering customers prevention and protection products through every life stage. With more than 90 years of history, Allstate is renowned for its innovative approach and customer focus, proudly holding the "You’re in Good Hands®" promise. The company values inclusivity, community involvement, and employee growth, having been recognized as a Best Employer in Canada for nine years consecutively.

Position Overview

We are looking to expand our Alberta team with a skilled Claims Advisor specializing in Accident Benefits, working remotely. This role reports to the Manager of Casualty Claims and involves managing complex first-party injury claims with high professionalism.

Key Responsibilities

• Analyze insurance policy language to verify coverages and establish reserves for Accident Benefit claims
• Investigate, negotiate, and settle accident benefit claims of moderate to high complexity via telephone, in-person, or written communication
• Ensure adherence to Allstate’s policies, procedures, and all relevant legislative and regulatory standards
• Maintain comprehensive, well-documented claim files
• Settle claims within personal authority and follow prescribed protocols for escalated claims
• Establish and communicate clear customer service expectations, taking ownership for resolving customer issues
• Manage a caseload typical of a Senior Claim Advisor in Accident Benefits
• Engage professionally with claimants, medical providers, lawyers, and vendors
• Collaborate effectively with Accident Benefit Adjusters and Claims Assistants within the team

Requirements

• Post-secondary education required
• 1-2 years of relevant Accident Benefits claims experience
• Preference for candidates with completed or pursuing Chartered Insurance Professional (CIP) designation
• Background in insurance, injury claims, medical rehabilitation, and medical terminology is advantageous
• Strong organizational and time management skills to thrive in a dynamic environment
• Critical thinking abilities to evaluate claim strengths and weaknesses
• Exceptional written and verbal communication skills committed to excellent customer service
• Ability to work independently and collaboratively within a team

Employee Benefits

• Flexible work arrangements supporting work-life balance
• Employer contributes 7% to RRSP programs matching employee contributions
• Employee discounts including 15% on auto and property insurance plus various other offers
• Student Loan Payment Matching Program for government student loans
• Comprehensive employer-matched retirement savings plans
• Annual wellness allowance encouraging health and wellbeing activities
• Personal reflection day for self-care
• Tuition reimbursement opportunities
• Community engagement through volunteerism and charitable partnerships

Additional Information

Allstate Canada promotes equity and accommodation in its hiring and employment practices. Candidates requiring assistance can request workplace accommodations.

The salary range for this position is approximately $59,900 to $93,725 annually, varying based on experience and skills.

This role represents a meaningful career opportunity to develop your skills and contribute to an impactful team dedicated to innovation and customer protection.