Cashier - Exchange House

About the Role

We are looking for a customer-oriented and detail-focused Cashier to join our branch operations team based in Dubai and Sharjah, UAE. The successful candidate will be responsible for offering efficient over-the-counter remittance and foreign exchange services while strictly adhering to the Central Bank of the UAE's guidelines and company AML/CFT policies. This role requires exceptional customer service abilities, precision in handling cash, and the capacity to work within a regulated financial environment.

Key Responsibilities

• Deliver professional, courteous, and efficient service to all clients.
• Process domestic and international money transfer transactions accurately.
• Conduct buying and selling of foreign currencies in line with approved exchange rates.
• Inform customers about products, services, fees, and exchange rates effectively.
• Promote the company's products and value-added services as appropriate.
• Address and resolve customer inquiries or escalate when needed.
• Handle cash operations including receipt, counting, verification, and disbursal with precision.
• Balance and reconcile the cash drawer at the start and end of shifts.
• Detect counterfeit currency using authorized methods.
• Maintain accurate cash records and promptly report discrepancies.
• Ensure sufficient cash availability throughout operational hours.
• Perform customer identification and verification procedures conforming to company policies.
• Ensure all transactions comply with CBUAE AML/CFT regulations and internal compliance standards.
• Identify and escalate suspicious transactions immediately to management or compliance officers.
• Maintain comprehensive and accurate documentation of transactions.
• Protect confidentiality of customer information at all times.
• Adhere to customer due diligence and transaction monitoring protocols.
• Operate branch systems with accuracy and efficiency.
• Maintain high operational accuracy standards.
• Support daily branch opening and closing activities.
• Assist with audits and regulatory inspections as required.
• Comply with internal operational controls and security procedures.
• Maintain a clean, secure, and professional environment for customers.

Regulatory Compliance

• Conform to Central Bank of UAE regulations for licensed exchange houses.
• Follow UAE's AML/CFT laws, customer due diligence, KYC, and sanctions screening procedures.
• Report suspicious activities promptly through internal escalation channels.
• Uphold information security, confidentiality, and data protection standards.
• Adhere to internal risk and fraud prevention policies.

Mandatory Requirements

• Bachelor's degree in Accounting, Finance, or related field.
• 1 to 2 years of customer-facing financial service experience in the GCC region.
• Strong numerical and cash handling abilities with excellent English communication skills.
• Proficiency in Microsoft Office and computer-based transaction platforms.

Preferred Qualifications

• Previous cashier experience within a licensed UAE or GCC exchange house.
• Knowledge of remittance systems and foreign exchange operations.
• Familiarity with CBUAE regulations relevant to exchange houses.
• Experience managing multiple foreign currencies.
• Additional language skills are advantageous.

Working Conditions

• Role is branch-based with direct interactions with customers.
• Work involves rotational shifts including weekends and public holidays as required.
• Daily handling of cash and foreign currencies is part of the job.