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Call Quality Analyst
Hyderabad, Telangana, India · Tempo pieno
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- Esperienza
- Qualsiasi
- Stipendio
- INR 20,000 – INR 30,000 / month
- Aperture
- 1
- Pubblicato
- 6 ore fa
- Modalità di lavoro
- In ufficio
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
Job Overview
We are seeking experienced Call Quality Analysts to join our team. The ideal candidates will oversee the Quality Assurance department through comprehensive audits and feedback sessions. Their primary duty will be to assess customer interactions, including calls, chats, and emails, ensuring compliance with company quality standards. They serve as the connection between agents and management by spotting performance patterns, performing evaluations, and delivering focused coaching to enhance service quality.