Call Centre Agent / Customer Service Representative (Arabic Speakers)

Job Summary

We are seeking dedicated Arabic-speaking Call Centre Agents to provide exceptional customer service through various communication channels including phone calls, emails, and chat. The role involves managing inquiries, resolving complaints, assisting with requests, and delivering a positive customer experience.

Key Responsibilities

• Address customer inquiries, complaints, and service requests via chat, telephone, and email communication.
• Manage inbound and outbound call interactions professionally and courteously.
• Maintain high standards of service quality while achieving designated performance targets.
• Provide initial troubleshooting support for basic technical issues pertaining to the application.

Qualifications and Requirements

• Prior experience in customer service or working within a call center environment is mandatory.