Call Center Scheduler

About the Client

This opportunity is with a healthcare organization focused on dermatology care. Its main challenge is keeping patient scheduling and communication running smoothly so patients have a better experience and the clinic operates efficiently. The organization also emphasizes strong care standards and compliance with healthcare rules.

About the Role

The Call Center Scheduler supports a dermatology practice by handling appointment booking and patient communication. The role is central to accurate scheduling, patient verification, and call triage, all of which help improve patient satisfaction and clinic workflow.

What You Will Do

• Answer incoming calls quickly and in a courteous, professional manner, introducing yourself at the beginning of each conversation.
• Collect, update, and confirm key personal, demographic, and insurance details for new patient registration.
• Confirm the caller’s identity and check current insurance eligibility before appointments are finalized.
• Book patient visits accurately in the practice management system, including the right clinical codes, visit lengths, and documentation notes.
• Track and manage internal waitlists, and review daily cancellations to offer openings to waiting patients sooner.
• Alert the appropriate clinic office right away about same-day add-ons, urgent changes, or unexpected cancellations.
• Handle clinical and administrative call triage, directing complex medical questions or urgent concerns to the right healthcare staff.
• Monitor voicemail and ensure patient callbacks are completed within 30 minutes.
• Follow up with patients whose appointments were cancelled and help them reschedule dermatology visits.
• Enter incoming faxed referral requests into the system and coordinate any scheduling follow-up needed.
• Explain clinic procedures, pre-visit instructions, and insurance referral requirements to patients.
• Promote the organization’s values of positivity, productivity, and professionalism in daily work.
• Follow internal policies, standard procedures, and healthcare compliance requirements at all times.
• Complete required corporate training, privacy training, and compliance modules by the assigned deadlines.

Requirements

• High school diploma, GED, or a higher level of education.
• At least 2 years of experience in a busy medical practice, healthcare clinic, or high-volume customer service setting.
• Strong verbal communication skills, with a clear speaking style and good active listening.
• Demonstrated empathy, patience, and professionalism when supporting a wide range of patient needs.
• Ability to remain calm and helpful when assisting older adults, vulnerable patients, or people with disabilities.
• Good problem-solving skills for handling scheduling conflicts and patient questions.
• Basic computer skills, including Microsoft Word and standard data entry tools.

Compensation and Benefits

The pay range for this role is $19.00 to $28.50 USD per hour on a full-time basis. Actual pay may vary based on verified healthcare experience, location, specialized skills, and education. Some roles may also be eligible for performance-based incentives and long-term rewards. A comprehensive benefits package is offered to support employee health, well-being, and peace of mind.

Equal Opportunity

The employer is an equal opportunity employer and values diversity and inclusion. All qualified candidates will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Important Notice

The hiring company is the direct employer for this role. The platform publishing this opportunity is only helping connect candidates with employers and is not acting as the employer of record.