Business Operations Coordinator

About TalentAlly

TalentAlly, a subsidiary of the Professional Diversity Network, Inc., is a leading nationwide diversity recruitment company headquartered in Chicago. We operate online and in-person networks aimed at delivering access to networking, training, education, and employment opportunities for diverse professionals.

Key Responsibilities

• Examine daily system reports to verify accuracy and detect operational issues.
• Oversee platform performance and promptly report any problems.
• Maintain detailed operational records and support routine business processes.
• Participate in testing and implementation of new platform features and workflows.
• Ensure operational data integrity, completeness, and timeliness.
• Track customer interactions on recruiting and event platforms to identify those needing additional support.
• Produce operational summaries and communicate observations to management.
• Analyze customer engagement trends to suggest improvements for platform use.
• Manage candidate resume data, ensuring accuracy and proper categorization.
• Conduct quality control on candidate and platform data continuously.
• Identify and propose enhancements to improve operational workflows and productivity.
• Help document operational procedures and best practices.
• Collaborate with different teams on operational projects and initiatives.

Qualifications

• Bachelor's degree in Business, Operations, Human Resources, Information Systems, Marketing, or a related discipline.
• Between 1 to 3 years of experience in business operations, recruiting or customer operations, administration, or project coordination.
• Strong organizational and meticulous attention to detail.
• Excellent problem-solving, critical thinking, and communication skills.
• Proficient with Microsoft Excel, Word, Outlook, and Google Workspace.
• Ability to handle multiple priorities in a dynamic environment.
• Self-driven and capable of working independently while being a collaborative team member.
• Comfortable learning and adapting to new software and technology.
• Preferred experience with recruiting platforms, CRM, ATS, or business management tools.
• Experience maintaining data quality and supporting cross-departmental teams.
• Interest in improving business operations and technology integration.

Additional Information

This position is based in Chicago, IL, requiring the candidate to be physically present in the office from Tuesday through Thursday each week. Relocation assistance is not offered.

Salary and Benefits

The salary is aligned with experience and qualifications. The benefits package includes paid time off, 401(k), and health insurance coverage.