Business Banker

Role overview

First National Bank Ghana is looking for a Business Banker to join its Commercial and Business Banking team in Kumasi. The role is focused on building strong client relationships, growing a portfolio of small and medium enterprises, and contributing to profitable business growth.

You will work in an environment that values adaptability, curiosity, collaboration, and innovation. The position calls for someone who can combine relationship management with portfolio growth, service excellence, and disciplined compliance.

What you will do

• Take responsibility for managing the function and contributing to the customer relationship management approach.
• Oversee and grow a portfolio of SME clients with a strong focus on profitability.
• Build detailed knowledge of each business client’s operations and needs.
• Manage product distribution and cross-selling within client relationships to improve profit and return on equity.
• Spot business opportunities and help develop fresh concepts and approaches that support growth.
• Maintain a healthy portfolio and work to unlock its full potential.
• Improve the quality of the client base within the portfolio.
• Create portfolio-specific plans and actions that support revenue growth and target achievement.
• Retain existing clients while meeting allocated portfolio targets.
• Win new profitable business and design tailored solutions for client needs.
• Ensure all activities align with applicable laws, client expectations, and internal process standards.
• Track and review the organisation’s management of legal and compliance risk.
• Resolve escalated transactional banking issues to maintain customer satisfaction.
• Maintain a strong presence in the community and support quality drawdown credit applications.
• Work with product specialists across the FirstRand Group and build collaborative internal relationships to improve client service.
• Handle projects according to project management guidelines and apply strong consulting and coaching skills.
• Allocate and manage tasks, activities, and resources effectively, including KYC, expired limits, and data management.
• Ensure expired limits are addressed within the required targets.

What we are looking for

• A relevant degree.
• At least 3 years of relevant experience in the SME market in Kumasi.
• Strong understanding of business client relationship management.
• Ability to manage and grow a portfolio with a commercial mindset.
• Experience handling KYC, credit applications, transactional issues, and compliance-related work.
• Comfort working in a collaborative, fast-moving environment.
• An adaptable and curious approach to work.

Additional information

This opportunity is based in Kumasi, Ashanti Region, Ghana, and is a full-time onsite role. The employer supports employment equity and states that individuals with disabilities may voluntarily disclose disability information during the recruitment process. Any such information will be kept confidential unless disclosure is required by law.

Applications are not accepted on or after 21/07/26, so submissions should be made before the closing date.