Business Analyst (Mid and Senior Level)

About the Role

This key position is part of a strategic and high-responsibility team focused on managing and expanding the iFood logistics franchise ecosystem. Our team works at the core of operations, ensuring an ever-improving delivery experience and maintaining the highest quality of services provided.

Primary Responsibilities

• Strategically plan and manage supply operations.
• Lead the creation of national supply hour plans for franchise delivery partners, ensuring optimal balance between supply and demand.
• Continuously monitor supply, earnings, and fleet productivity indicators, proactively identifying deviations to implement corrective measures.
• Align strategic objectives between corporate stakeholders (fleet-wide perspective) and franchise partners.
• Design, execute, and assess engagement campaigns targeting franchise fleets across various Brazilian regions.
• Develop and evaluate hypotheses using A/B testing and new incentive mechanisms to identify best practices for scaling.
• Create AI agents, dashboards, BI tools, and indicators to support and automate supply and fleet engagement decisions.

Required Qualifications

• Previous experience in demand planning, logistics, growth, or technology/app operations, preferably in logistics or foodtech sectors.
• Proficiency in BI tools such as Tableau, Power BI, or Looker Studio.
• Knowledge of SQL or Python is a plus for data-related tasks.
• Strong analytical mindset paired with excellent communication and stakeholder management skills.
• Ability to collaborate and adapt within multidisciplinary teams and fast-paced environments.

About iFood

We believe diversity drives innovation and outstanding results. We encourage applications from people regardless of disability, gender, sexual orientation, race/ethnicity, age, origin, family setup, or appearance. We have volunteer foodlover groups addressing Race, Gender, LGBTQI+, and Persons with Disabilities. Our goal is to be a company where people choose to grow and contribute to fulfilling dreams, #AllTogether.

We foster an environment hungry for innovation, results, diversity, knowledge, and collaboration—our unique recipe is our people! Join us and be part of something meaningful.