Business Analyst - eMessaging

Overview

We invite experienced Business Analysts with a strong background in e-messaging to join a leading financial client project based in Toronto, Ontario. This contract role involves managing extensive documentation essential to a major banking initiative, involving collaboration with both technical and operational teams to review and refine documentation spanning over ten years.

Key Responsibilities

• Oversee and sustain comprehensive operability and reliability documentation across production, staging, and development environments.
• Work closely with internal and external audit teams, process specialists, and technical subject experts to review, organize, and enhance operational artifacts.
• Ensure documentation accurately reflects standards and procedures through continual maintenance.
• Develop and deliver reports, plans, and proposals to diverse stakeholders.
• Establish and maintain strong collaborative relationships across multiple teams and business units.
• Perform critical evaluations of current workflows to identify gaps and suggest enhancements.
• Assist in platform lifecycle activities, including system configuration, administration, and user support for technology tools.
• Adapt to changing priorities within dynamic work settings, managing deliverables under tight deadlines.
• Display strong technical skills with hands-on experience supporting applications and configurations in an Agile environment.

Required Qualifications and Skills

• Post-secondary education completed.
• Between 5 to 7 years experience in a Business Analyst or comparable role.
• Minimum of 3 years experience specifically in e-messaging systems and support.
• Proficient with Microsoft Office suite: Excel, Word, PowerPoint, and Outlook.
• Skilled in producing and managing technical documentation.
• Excellent verbal and written communication abilities, along with strong interpersonal skills.
• Independent self-starter with the capability to work autonomously.
• Experience supporting operational documents and processes within Agile methodologies.

Preferred Additional Experience

• Background working with financial services organizations.
• Familiarity with infrastructure support or platform lifecycle management.
• Participation in process improvement projects.
• Ability to manage multiple stakeholders both within and external to the team effectively.

Compensation

The remuneration for this contract position ranges between $69.57 and $83.48 Canadian dollars per hour.

Equal Opportunity Policy

Our client is committed to diversity and inclusivity in their workforce and embraces applications from all backgrounds regardless of race, color, religion, national origin, gender, age, or disability. The recruitment process may utilize technology including AI and automation tools to assist screening and matching candidates, but all final decisions are made by humans.