Brand Designer

About Help Scout

Help Scout develops software tailored for relationship-driven businesses that prioritize exceptional customer service. Founded in 2011, their platform is utilized by over 10,000 companies globally, supporting a diverse range of customers including clients and patients.

The company is embarking on a transformative phase that integrates AI to enhance customer experience while maintaining craftsmanship, aiming to deliver and learn rapidly without sacrificing quality.

Operating fully remotely since inception, Help Scout comprises over 120 team members worldwide. The culture champions ownership, curiosity, and continuous improvement, with an expectation of high-quality work that pushes individual career growth.

Role Overview

The Brand Designer will join the compact but influential Brand Creative team within Help Scout’s marketing department. You will be pivotal in ensuring all customer-facing materials consistently represent the Help Scout brand, reaching several hundred thousand people monthly.

Reporting to the Principal Brand Designer, this role is ideal for designers eager to refine their skills while producing polished, on-brand visual assets across various platforms including static visuals, motion graphics, and web content such as ads, landing pages, and product pages.

Responsibilities

• Collaborate closely with the Principal Brand Designer to deliver high-quality design work across multiple projects.
• Create engaging ads and social media graphics aimed at expanding brand reach to new audiences with scroll-stopping designs suited for various formats.
• Contribute to substantial brand development initiatives including the editorial content hub and sub-brands like podcasts.
• Work with Product Marketing to visually enhance product content across diverse channels.
• Manage a balance between quick-turnaround small assets and sustained progress on larger projects by breaking work into manageable segments.
• Progressively take part in evolving the brand system as expertise deepens.

Candidate Profile

• Possess strong visual design abilities, with sharp attention to composition, typography, and fine details.
• Demonstrate curiosity and a consultative approach, valuing feedback as essential to successful outcomes.
• Have proficiency in motion and web design alongside solid static design fundamentals, with fluency in Figma.
• Communicate effectively and use asynchronous methods to advance multiple projects simultaneously.
• Know when to incorporate AI tools and other efficiencies, and are comfortable segmenting complex work.
• Embrace ambiguity and strive to clarify uncertainties for oneself and the team.

Company Core Values

• Happy to Help: A culture of mutual support, knowledge sharing, generosity, and empathy among teammates, customers, and community.
• Craft over Convention: Commitment to high-quality, detail-oriented work that prioritizes customer delight over standard practices.
• Progress not Perfection: Encouragement of continuous improvement, openness, learning from mistakes, and forward momentum.
• Own the Outcome: Taking full accountability for work results, initiating solutions, and ensuring meaningful impact beyond task completion.

Technology and Tools

• Design primarily in Figma.
• Create across static visuals, motion graphics, and web formats including social ads and landing pages.
• Use AI tools to boost productivity where appropriate.
• Collaborate using Slack, Linear, and GitHub.

Benefits and Perks

• Competitive compensation aligned with transparent market-based salary formula.
• Flexible paid time off tailored to personal schedules for holidays and vacations.
• Fully paid parental leave for 12 weeks for all new parents, including adoption and foster care.
• Home office stipend to set up an efficient workspace.
• Optional co-working stipend of up to $300 monthly for working outside the home.
• Annual professional development budget of $1,800 dedicated to skill growth.
• Premium health insurance coverage for employees and dependents located in the U.S. or Canada.

Additional Information

Help Scout operates remotely worldwide, with some roles requiring residency in the U.S. or Canada. International teammates outside these countries work as independent contractors under local agreements. VISA sponsorships are not provided; candidates must have authorization to work in their residing country.

The company champions diversity and inclusion and offers accommodations during the recruitment process upon request.

Interviews prohibit live use of AI assistants to ensure genuine, human conversations. Internally, a platform supports fair and transparent hiring reviews.

Fraudulent communication warnings: all official Help Scout correspondence originates from @helpscout.com emails and their applicant tracking system. No requests for personal financial information or unofficial interviews are made.

Compensation

The salary band for this role ranges between $95,000 and $105,000 annually.