Auxiliar Administrativo

Overview

This position is offered through a partner company operating in the tourism sector, seeking a detail-oriented Auxiliar Administrativo based in Brazil. The role is remote and involves supporting operational and customer service activities related to travel processes.

Key Responsibilities

The Auxiliar Administrativo ensures seamless travel operations by managing customer requests, reservations, and related administrative tasks. You will support clients throughout different travel stages, address issues promptly, and contribute to efficient service delivery using operational platforms.

• Provide customer assistance and track requests via service channels.
• Monitor and update pending and concluded reservations through internal systems.
• Manage service queues to guarantee timely handling of customer needs.
• Locate and verify reservation documents and operational data.
• Examine invoices for discrepancies and assist with corrections.
• Investigate suspicious activities and resolve operational issues.
• Address problems connected to airline ticket and vehicle rental bookings.
• Maintain operational reports and dashboards utilizing Power BI.
• Handle cancellations, refunds, changes, and rebookings.
• Facilitate seat selection and baggage processes when direct airline access is unavailable.
• Amend passenger details and reservations as required.
• Split reservations based on customer and operational needs.
• Research cases, negotiate resolutions, and document agreements.
• Process additional services, ticket reissues, and vehicle rental updates.

Candidate Requirements

The ideal applicant is a well-organized professional with customer service experience, preferably in tourism or travel administration. Key skills include system navigation, financial review, and problem resolution.

• Completed high school diploma.
• Previous customer service experience, ideally in tourism/travel.
• Familiarity with reservation and management platforms such as RD Station, Power BI, and service queue systems.
• Knowledge of airline ticketing operations including issuance, modifications, cancellations, and refunds.
• Understanding of car rental booking management and operational adjustments.
• Basic skills in financial analysis, invoice verification, and transaction auditing.
• Ability to identify errors, fraudulent activities, and booking inconsistencies.
• Competence in managing reports and using analytical tools like Power BI.
• Skilled in negotiating solutions, conducting case investigations, and formalizing agreements.
• Excellent organizational, communication, and problem-solving abilities.

Benefits and Additional Information

• Remote working with a flexible full-remote model.
• Bonus for attendance with extra annual leave days.
• Educational support for development courses after qualifying periods.
• Monthly allowance for home office expenses.
• Childcare financial assistance for eligible employees.
• Annual Christmas gift basket.
• National health insurance plan with employee cost sharing.
• Dental insurance coverage.
• Private pension scheme with company contributions.
• Life insurance coverage.
• Access to subsidized travel and leisure platforms.
• Food allowance or meal vouchers via flexible payment cards.
• Access to a fitness platform providing gym and wellness activities.
• An inclusive and innovative work culture fostering growth.

Additional Details

This vacancy is managed by a partner company responsible for candidate processing and recruitment steps. Applications are evaluated using AI-assisted matching to ensure fairness and efficiency; however, all final hiring decisions are made by human hiring teams. Candidate privacy is respected under applicable data protection laws, including GDPR.